Account Manager

Allied Universal • Louisville, KY

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About The Position

Allied Universal Janitorial Services is hiring a Janitorial Account Manager to oversee the day-to-day operations of an assigned customer account. The role includes hiring, training, disciplining, and terminating staff; building and maintaining relationships with clients and employees; developing and retaining staff; coordinating support services; and resolving problems to ensure effective account operations and quality customer service.

The Account Manager maintains weekly operating schedules and completes payroll for assigned janitorial personnel. The role also manages account uniforms, equipment, supplies, and vehicles, maintains appropriate inventories, enforces company policies, and provides after-hours emergency response as required. Compensation is $54,999.88 per year.

Requirements

• Bilingual in Spanish and English, including reading, writing, and speaking.
• Excellent computer skills, including Excel, Word, and PowerPoint.
• Verbal and written communication skills.
• Ability to work a flexible schedule with different on-call times each day.
• Experience in the janitorial industry, or ability to be trained in the janitorial industry.

Nice To Haves

• Six months of business management, operations, or supervisory experience in facilities or client-focused sites; preferred but not required.
• Management experience, specifically in a union environment; preferred but not required.
• At least one year of management and cleaning experience; preferred but not required.

Responsibilities

• Supervise the day-to-day janitorial operations of an assigned customer site.
• Manage janitorial staff scheduling, payroll, and training.
• Ensure the client site receives high-quality janitorial services.
• Build and maintain effective relationships with customers and employees.
• Handle escalated issues or situations appropriately.
• Hear and resolve employee grievances.
• Manage uniforms, equipment, supplies, and vehicles used at the account, maintaining appropriate inventories and meeting customer and company requirements.
• Communicate proactively with the customer, meet regularly, listen to concerns, and provide expertise and solutions to meet customer needs and ensure satisfaction.
• Enforce Allied Universal policies as outlined in company handbooks, handouts, and the company portal.
• Provide after-hours emergency response as required.
• Maintain weekly operating schedules and complete payroll for assigned janitorial personnel.
• Hire, train, discipline, and terminate staff; develop and retain employees; coordinate support services and solve account problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed