Account Manager-MDU Sales & Support
About The Position
The Account Manager-MDU Sales & Support manages a national portfolio of multifamily dwelling, homeowners association, condominium association, cooperative association, and other owner-governed community accounts. The role supports customer growth, retention, and long-term relationships by working with property owners, management companies, developers, builders, association board members, community association managers, and other stakeholders. The account manager supports contract renewals, service adoption, and customer engagement, and helps customers identify solutions suited to their needs while maintaining knowledge of TDS products, services, and network delivery options. As the primary contact for assigned accounts, the account manager builds customer relationships and coordinates with internal teams to support a positive customer experience. The role analyzes and improves service penetration, customer retention, contract performance, and account health, and resolves property, community, and project-related issues. Success is measured by relationship management, customer retention, operational coordination, revenue growth, and support of business objectives. The position supports the Sunriver Owners Association account in Bend, Oregon. It follows a hybrid work style, with up to three days per week on-site at the Sunriver Owners Association office, Monday through Friday, 8:00 a.m.–5:00 p.m. PST. This is a salaried, non-commissionable role.
Requirements
- Bachelor’s degree or higher, or at least 4 years of professional work experience.
- At least 2 years of inside or outside sales experience; experience selling data, voice, and/or video solutions in an MDU environment is preferred.
- At least 2 years of experience with effective proposals and contract negotiations.
- Valid driver’s license and insurance, and access to reliable transportation; must maintain these qualifications.
- Ability to travel up to 20% annually.
- Ability to work effectively with C-level customers and other management levels.
- Ability to build and maintain strong working relationships across business units and with customers, driving team-focused outcomes.
- Strong oral and written communication skills.
- Excellent analytical skills.
- Extensive computer application experience, including Teams, Microsoft Office, DocuSign, and Salesforce or a similar CRM.
- Strong organization and time-management skills, ability to multitask, and close attention to detail.
- Ability to work independently, receive direction from multiple sources, and balance multiple work tasks.
- Ability to identify problems, gather data, consult others, solicit input, weigh facts, make decisions, and implement decisions effectively.
- Ability and willingness to grasp new concepts quickly and continue learning.
Nice To Haves
- A track record of success in MDU sales.
- Experience selling data, voice, and/or video solutions in an MDU environment.
Responsibilities
- Prepare and deliver customer presentations, proposals, and contract documentation to support service agreements and customer objectives.
- Manage a portfolio of MDU, HOA, condominium, cooperative, and other owner-governed association accounts; lead service adoption initiatives, coordinate agreement renewals, and facilitate contract negotiations.
- Support customers throughout the account lifecycle, including service changes, renewals, property transitions, and account support, while maintaining strong customer relationships and retention.
- Build and maintain relationships with C-suite executives, property owners, community association managers, condominium and cooperative board members, HOA board members, attorneys, building managers, and developers.
- Serve as the primary point of contact for assigned accounts through virtual communications, board presentations, annual meetings, and in-person site visits.
- Understand customer business needs, address concerns, and identify opportunities to improve service delivery, resident satisfaction, and long-term partnership value.
- Develop, support, and execute account strategies focused on retention, relationship development, and service adoption.
- Monitor service penetration, utilization, customer satisfaction, contract performance, and other customer and property trends; recommend actions to address opportunities or concerns.
- Maintain accurate customer records, activity tracking, account status updates, and forecasts in CRM systems; prepare reports and presentations on portfolio performance and strategic initiatives.
- Coordinate with cross-functional teams to support a seamless customer experience across customer touchpoints.
- Identify customer trends, program performance results, and process improvement opportunities; work with peers and business partners to improve communication, streamline processes, and enhance operational efficiency and customer support.
- Attend customer meetings, networking events, association meetings, board meetings, annual association meetings, and industry events as required.
- Provide information about industry trends, available technologies, and TDS products and services; represent TDS professionally within property management and community association organizations.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
- Education assistance
- Paid time off, including vacation and sick leave
- Seven paid national holidays and one floating holiday
- Paid parental leave (6 weeks after 12 months of employment)
- Short-term disability coverage for associates working 30 or more hours per week
- Long-term disability coverage for associates working 30 or more hours per week
- Associate Resource Groups designed to encourage community and facilitate professional development
- Comprehensive well-being program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
