Account Manager-MDU Sales & Support

TDS • Bend, OR

2d • Hybrid

About The Position

The Account Manager-MDU Sales & Support manages a national portfolio of Multi-Dwelling Unit (MDU), Homeowners Association (HOA), Condominium Association (COA), Cooperative Association (Co-op), and other owner-governed community accounts. The role supports customer growth, retention, and long-term relationships, working with property owners, management companies, developers, builders, association board members, community association managers, and other stakeholders. It supports contract renewals, service adoption, and customer engagement; helps customers identify solutions; and maintains knowledge of TDS products, services, and network delivery options. As a primary contact for assigned accounts, the Account Manager collaborates with internal teams to improve the customer experience and leads efforts to strengthen service penetration, customer retention, contract performance, and account health while resolving property, community, and project-related issues. Success is measured by relationship management, customer retention, operational coordination, revenue growth, and support of business objectives.

The role supports the Sunriver Owners Association account, based in Bend, Oregon. The work arrangement is hybrid, with up to three days per week on-site at the Sunriver Owners Association office. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. PST. This is a salaried, non-commissionable role.

Requirements

• Bachelor’s degree or higher, or at least 4 years of professional work experience.
• At least 2 years of inside or outside sales experience; experience selling data, voice, and/or video solutions in an MDU environment is preferred.
• At least 2 years of experience with effective proposals and contract negotiations.
• Must have and maintain a valid driver’s license and insurance, and have access to reliable transportation.
• Ability to travel up to 20% annually.
• Ability to work effectively with C-level customers and other management levels.
• Ability to build and maintain strong working relationships across multiple business units and with customers to drive team-focused outcomes.
• Strong oral and written communication skills.
• Excellent analytical skills.
• Extensive computer application experience, including Teams, Microsoft Office, DocuSign, and Salesforce or a similar CRM.
• Strong organization and time-management skills, ability to multitask, and close attention to detail.
• Ability to work independently, receive direction from multiple sources, and balance multiple work tasks.
• Ability to identify problems, gather data, consult others, solicit input, weigh facts, make decisions, and implement decisions effectively.
• Ability to grasp new concepts quickly and willingness to learn and continue learning.

Nice To Haves

• Sales experience selling data, voice, and/or video solutions in an MDU environment.
• Track record of success in MDU.

Responsibilities

• Prepare and deliver customer presentations, proposals, and contract documentation to support service agreements and customer objectives.
• Manage a portfolio of MDU, HOA, condominium, cooperative, and other owner-governed association accounts by leading service adoption initiatives, coordinating agreement renewals, and facilitating contract negotiations.
• Support the customer experience throughout the account lifecycle, including service changes, renewals, property transitions, and account support activities, while maintaining customer relationships and retention.
• Build and maintain relationships with customer stakeholders, including C-suite executives, property owners, community association managers, association board members, attorneys, building managers, and developers.
• Serve as a primary point of contact for assigned accounts through virtual communications, board presentations, annual meetings, and in-person site visits.
• Partner with customers to understand business needs, address concerns, and identify opportunities to improve service delivery, resident satisfaction, and long-term partnership value.
• Develop, support, and execute account strategies focused on customer retention, relationship development, and service adoption.
• Monitor customer and property trends, service penetration, utilization metrics, customer satisfaction, and contract performance; recommend actions to address opportunities or concerns.
• Maintain accurate customer records, activity tracking, account status updates, and forecasting information within CRM systems.
• Prepare reports and presentations about portfolio performance and strategic initiatives.
• Coordinate with cross-functional teams to support a seamless customer experience across customer touchpoints.
• Identify customer trends, program performance results, and process improvement opportunities.
• Collaborate with peers and business partners to improve communication, streamline processes, and enhance operational efficiency and customer support.
• Attend customer meetings, networking events, association meetings, board meetings, annual association meetings, and industry events as required.
• Provide information about industry trends, available technologies, and TDS products and services.
• Represent TDS professionally within property management and community association organizations, and perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) plan
• Education assistance
• Paid time off, including vacation and sick leave
• Seven paid national holidays and one floating holiday
• Paid parental leave (6 weeks after 12 months of employment)
• Short-term disability coverage for associates scheduled to work 30 or more hours per week
• Long-term disability coverage for associates scheduled to work 30 or more hours per week
• Associate Resource Groups that encourage community and facilitate professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level