Account Manager-MDU Sales & Support

TDS • Bend, OR

2d • Hybrid

About The Position

The Account Manager-MDU Sales & Support manages a national portfolio of multi-dwelling unit (MDU), homeowners association (HOA), condominium association (COA), cooperative association (Co-op), and other owner-governed community accounts. The role supports the growth, retention, and long-term success of customer relationships, working directly with property owners, management companies, developers, builders, association board members, community association managers, and other stakeholders. The position supports contract renewals, service adoption, customer engagement, and solutions aligned with customer needs while maintaining knowledge of TDS products, services, and network delivery options.

As the primary contact for assigned accounts, the Account Manager coordinates with internal teams to support a positive customer experience. The role analyzes and works to improve service penetration, retention, contract performance, and account health, while resolving property, community, and project-related issues. Success is measured by relationship management, customer retention, operational coordination, revenue growth, and support of business objectives. This position supports the Sunriver Owners Association account, based in Bend, Oregon.

The role follows a hybrid work style, with up to three days per week on-site in Bend, Oregon. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time. This is a salaried, non-commissionable position.

Requirements

• Bachelor’s degree or higher, or at least 4 years of professional work experience.
• At least 2 years of inside or outside sales experience; preferably selling data, voice, and/or video solutions in an MDU environment.
• At least 2 years of experience with effective proposal and contract negotiations.
• Must have and maintain a valid driver’s license and insurance, and have access to reliable transportation.
• Ability to travel up to 20% annually.
• Ability to work effectively with C-level customers and other management levels.
• Strong oral and written communication skills.
• Excellent analytical skills.
• Extensive computer application experience, including Teams, Microsoft Office, DocuSign, and Salesforce or a similar CRM.
• Strong organization and time-management skills, ability to multitask, and attention to detail.
• Ability to work independently, receive direction from multiple sources, and balance multiple work tasks.
• Ability to identify problems, gather data, consult others, solicit input, weigh facts, make decisions, and implement decisions effectively.
• Ability and willingness to learn new concepts quickly and continue learning.

Nice To Haves

• Sales experience selling data, voice, and/or video solutions in an MDU environment.
• A track record of success in MDU.
• Ability to build and maintain strong working relationships across multiple business units and with customers to drive team-focused outcomes.

Responsibilities

• Prepare and deliver customer presentations, proposals, and contract documentation to support service agreements and customer objectives.
• Manage MDU, HOA, condominium, cooperative, and other owner-governed association accounts, including service adoption initiatives, agreement renewals, and contract negotiations.
• Support customers throughout the account lifecycle, including service changes, renewals, property transitions, and account support, while maintaining relationships and retention.
• Build and maintain relationships with customer stakeholders, including executives, property owners, community association managers, association board members, attorneys, building managers, and developers.
• Serve as the primary contact for assigned accounts through virtual communications, board presentations, annual meetings, and in-person site visits.
• Understand customer business needs, address concerns, and identify opportunities to improve service delivery, resident satisfaction, and long-term partnership value.
• Develop and execute account strategies focused on retention, relationship development, and service adoption.
• Monitor service penetration, utilization, customer satisfaction, contract performance, and property trends; recommend actions to address opportunities or concerns.
• Maintain customer records, activity tracking, account status updates, and forecasts in CRM systems.
• Prepare reports and presentations on portfolio performance and strategic initiatives.
• Coordinate with cross-functional teams to support a seamless customer experience.
• Identify customer trends, program performance results, and process improvement opportunities.
• Collaborate with peers and business partners to improve communication, streamline processes, and enhance operational efficiency and customer support.
• Attend customer, networking, association, board, annual association, and industry meetings and events as required.
• Provide information about industry trends, available technologies, and TDS products and services.
• Represent TDS professionally within property management and community association organizations and perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) plan
• Education assistance
• Paid time off, including vacation and sick leave
• Seven paid national holidays and one floating holiday
• Paid parental leave
• Short-term disability coverage for eligible associates
• Long-term disability coverage for eligible associates
• Associate Resource Groups that encourage community and facilitate professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level