Major Acquisition Account Manager

CDW•Tampa, FL

8d•Hybrid

About The Position

The Strategic Customer Development Account Manager is responsible for driving sales growth, managing client relationships, and expanding market presence among companies aligned with the Major Account segment in Commercial Sales. This strategic, customer-facing role focuses on business acceleration through customer outreach, identifying new opportunities, engaging manufacturer partners, collaborating with the Integrated Technology Solutions group, and executing sales plans to recommend and deliver tailored IT solutions to high-potential, low-spend clients in target markets. This is a hybrid role requiring Account Managers to be in the Tampa office on Tuesdays, Wednesdays, and Thursdays. Account Managers manage customer relationships remotely by phone and email, own assigned accounts, and work toward revenue and gross profit goals. They also develop new business, advise customers on full-stack solutions, coordinate with solution architects and manufacturer partners on complex needs, and maintain accurate customer records and sales forecasts.

Requirements

At least 12 months of CDW sales experience and current placement on a Territory or Majors team.
Demonstrated new business development experience.
Strong experience with emerging technology.
Experience coordinating with Solutions Architects and partner representatives to support technology-driven outcomes.
Experience tracking and managing a sales pipeline and operating a strong portfolio or business.
Ability to translate technical concepts into business language.
Strong presentation and stakeholder engagement skills.
Experience supporting clients or internal teams, building trust, and maintaining long-term relationships.
Ability to align solutions with business goals using an outcome-oriented approach.
Analytical and problem-solving skills, including the ability to assess complex issues and recommend scalable solutions.
Willingness to learn and adapt to emerging technologies, trends, and changing technology environments.
Experience working collaboratively across teams or functions and leading by example.

Nice To Haves

24 months of Territory or Majors sales experience through an Academy or Residency Program.
For coworkers coming from Verticals, Education, or Government Territory teams, direct manager, Director, and VP approval.

Responsibilities

Own customer accounts and manage relationships remotely by phone and email.
Meet revenue and gross profit goals across assigned accounts.
Drive new business development with high-potential, under-penetrated customers in the Major Account segment.
Maintain sales and technical certifications with strategic partners and in emerging technology areas.
Use broad IT product knowledge and collaborate with solution architects and manufacturer partners to address complex customer needs.
Research market trends, customer needs, and the competitive landscape to identify and pursue business opportunities.
Engage in strategic planning, including territory management, partner engagement, and customer development.
Track and report sales performance and pipeline, including revenue, services, and gross profit against goals, as well as phone, email, and calendar-based meeting expectations.
Collaborate with internal teams to provide a seamless experience for customers and partners.
Maintain accurate client records in Salesforce and prepare forecasts, reports, and account performance analyses.