Major Acquisition Account Manager

CDW•Tampa, FL

6d•Hybrid

About The Position

The Strategic Customer Development Account Manager is a strategic, customer-facing role responsible for driving sales growth, managing client relationships, and expanding market presence among companies aligned to the Major Account segment in Commercial Sales. The role accelerates business through customer outreach, identifying new opportunities, engaging manufacturer partners, collaborating with Integrated Technology Solutions teammates, and executing sales plans to recommend tailored IT solutions to high-potential, low-spend clients in target markets. Account Managers own customer relationships and manage assigned accounts remotely by phone and email. They pursue new business, meet revenue and gross profit goals, advise customers on full-stack solutions, and coordinate complex needs with solution architects and manufacturer partners. They also research markets, manage territories and partner engagement, track sales performance and pipeline, and maintain accurate Salesforce records for forecasting and analysis. This is a hybrid role requiring work in the Tampa office on Tuesdays, Wednesdays, and Thursdays. Compensation is a $65,000 base salary plus uncapped commissions; salary ranges may be subject to geographic differentials.

Requirements

At least 12 months of CDW sales experience and current membership on a Territory or Majors team.
For coworkers from Verticals, Education, or Government Territory teams, direct manager, Director, and VP approval is required.
Experience demonstrating new business development, emerging technology knowledge, technical coordination with Solutions Architects and partner representatives, and the ability to track and manage a pipeline.
Ability to translate technical concepts into business language.
Strong presentation and stakeholder engagement skills.
Customer service experience and the ability to build trust and maintain long-term relationships.
Strategic thinking and an outcome-oriented approach to aligning solutions with business goals.
Analytical and problem-solving skills, including the ability to assess complex issues and recommend scalable solutions.
Adaptability, willingness to learn, and ability to stay current with emerging technologies and trends.
Collaborative mindset and experience working within teams or cross-functionally, leading by example.

Nice To Haves

24 months of Territory or Majors sales experience through an Academy or Residency Program.

Responsibilities

Own assigned customer accounts and manage relationships remotely by phone and email.
Meet revenue and gross profit goals across assigned accounts.
Drive new business development with high-potential, under-penetrated customers in the Major Account segment.
Use customer-oriented business intelligence and marketing campaigns to support customer outreach.
Maintain sales and technical certifications with strategic partners and in emerging technology areas.
Advise customers on full-stack IT solutions and coordinate complex needs with solution architects and manufacturer partners.
Research and analyze market trends, customer needs, and the competitive landscape to identify and pursue opportunities.
Engage in strategic planning, including territory management, partner engagement, and customer development.
Track and report sales performance and pipeline, including revenue, services, and gross profit against goals, as well as phone, email, and calendar-based meeting expectations.
Collaborate with internal teams to provide a seamless experience for customers and partners.
Maintain accurate client records in Salesforce for forecasts, reports, and account performance analyses.