Account Manager

CircuitHub

8d•$75,000 - $125,000

About The Position

CircuitHub is reshaping electronics manufacturing with The Grid, a factory-scale robotics platform that makes small-batch, high-mix electronics assembly more efficient. The company says it has raised $45M, is profitable, and serves customers including a major EV maker, a top AI lab, and many large companies. The Grid is live and scaling. The Account Manager helps customers get the most out of working with CircuitHub by understanding their projects, earning their trust, and identifying ways to support more of their business. The role manages a portfolio of accounts and works with support, engineering, and operations to keep customers informed, resolve challenges, and build lasting relationships. The position contributes to customer success and business growth through account development, opportunity qualification, quoting and ordering support, account reviews, and accurate sales forecasting.

Requirements

1–2 years of experience in sales or account management.
A track record of meeting sales goals and growing customer accounts.
Ability to take ownership and follow through without needing to be chased.
Clear communication skills and ability to adapt to different people and situations.
Comfort discussing pricing, handling objections, and asking for the business.
Organization skills and ability to focus time effectively.
Curiosity and willingness to learn how the platform and manufacturing processes work.
Ability to work well with others and bring in the right expertise when needed.

Nice To Haves

Experience in electronics, hardware, technical services, or manufacturing.
Background in customer support or customer success.
Experience using customer relationship management tools to track opportunities and forecast sales.

Responsibilities

Build relationships with customers and understand their priorities, projects, and purchasing needs.
Grow existing accounts by identifying new projects, teams, and locations that could benefit from CircuitHub.
Qualify new opportunities and guide customers from initial conversations through quoting and ordering.
Follow up on outstanding quotes, answer questions, and help customers move projects forward.
Hold regular account reviews to understand customer feedback, upcoming demand, and opportunities for growth.
Coordinate with internal teams to resolve customer concerns and provide clear, accurate updates.
Keep account information, opportunities, and sales forecasts accurate and up to date.
Work toward agreed revenue and profitability goals.
Share customer feedback to help improve the platform and overall customer experience.
Understand why customers have stopped ordering and what might bring them back.
Help customers plan prototype or production runs and identify opportunities with other teams within existing accounts.
Understand and resolve obstacles holding up quotes.
Manage difficult conversations about pricing, delivery, or quality.
Ask satisfied customers for referrals and introductions.