Territory Route Manager
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes • Cudahy, WI4d
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Territory Route Manager
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes•Cudahy, WI
About The Position
The Territory Manager is responsible for an assigned service territory and directly supervises Route Sales Representatives (RSRs). The role is accountable for territory safety and results, including customer retention and satisfaction, business growth, loss and ruin, piece budget, employee retention, accounts receivable collections, customer renewals, direct sales, route sales, and credits. The Territory Route Manager promotes a safety culture, coaches and develops RSRs, leads customer-service and sales efforts, and addresses service issues and accounts at risk. The position includes frequent customer visits and route observations, renewal negotiations, hiring and training, collections coordination, merchandise control, and administrative work. Approximately 60% of the time is spent traveling with service professionals, conducting route observations, and visiting customer locations. The role is based in the Milwaukee, Wisconsin area. Work is split between driving in the assigned territory and time in a company office, with possible exposure to loading docks, production and warehouse areas, vehicle loading and unloading, and vehicle maintenance. The position requires customer visits that may involve walking, climbing stairs, pushing or pulling carts, and handling products. The employee must frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, including loading and unloading product from a truck without assistance.
Requirements
- High school diploma or equivalent.
- Two years of service and route-based industry experience, with a proven track record of growing customer accounts.
- Significant customer-interface and service experience.
- Strong interpersonal, analytical, communication, and customer-service skills.
- Considerable negotiation skills.
- Computer proficiency, including working knowledge of MS Office software.
- Demonstrated ability to work effectively across a variety of organizational functions.
- Considerable skills in management, human relations, and communication.
- DOT certification.
- Valid driver’s license.
- Automobile insurance on a personal vehicle.
- Successful completion of criminal background, motor vehicle record, and drug screen checks.
- Ability to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, and to load and unload product from a truck without assistance.
- Ability to perform customer visits that may involve walking, climbing stairs, pushing or pulling carts, and exposure to weather conditions.
Nice To Haves
- Bachelor’s degree in a related field or equivalent experience.
- Exposure to sales.
- Previous profit-and-loss accountability and/or contract-managed service experience.
- Production planning, maintenance, or warehouse operations experience.
- Willingness to relocate for advancement opportunities.
Responsibilities
- Promote and sustain a safety culture.
- Evaluate, coach, and develop Route Sales Representatives (RSRs) in the territory.
- Create a sales culture that fosters team selling through Together-In-Growth (TIG) and Shared Lead programs.
- Assist with new account installations as directed by the Service Manager and/or General Manager.
- Manage the territory’s day-to-day customer-service programs.
- Visit required customers each quarter to review growth and service opportunities.
- Ensure RSRs respond to and resolve service requests promptly.
- Set clear customer-service expectations and lead by example.
- Spend 60% of the time traveling with service professionals, conducting route observations, and visiting customer locations.
- Follow up proactively on accounts in jeopardy and resolve service concerns promptly.
- Negotiate and secure renewal agreements with existing customers that protect pricing and profitability.
- Recruit, select, and hire Route Sales employees.
- Meet in person with each RSR weekly to review trends and performance, provide coaching, and identify improvement opportunities.
- Deliver and participate in training to support customer-retention and service goals.
- Contact RSRs daily through remote means to address pending items and situations and ensure timely resolution.
- Attend meetings and complete administrative work to improve customer satisfaction.
- Coordinate accounts receivable collections.
- Protect and manage merchandise-control processes.
- Investigate and report accidents or incidents within 24 hours of notification.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
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