Territory Manager

Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes • Fort Pierce, FL

4d • Onsite

About The Position

The Territory Manager is responsible for an assigned service territory and directly supervises route representatives. The role is accountable for territory safety and results, including customer retention and satisfaction, business growth, loss and ruin, piece budget, employee retention, accounts receivable collection, customer renewals, direct sales, route sales, and credits. The position involves extensive travel within the territory, spending about 60% of the time with service professionals on routes and at customer locations. The manager also works in a company office and may be exposed to loading dock, production, warehouse, vehicle loading and unloading, and vehicle maintenance environments.

Requirements

• High school diploma or equivalent.
• Two years of service and route-based industry experience, with a proven track record of growing customer accounts.
• Significant customer interface and service experience.
• Demonstrated ability to work effectively with a variety of organizational functions.
• Strong interpersonal, analytical, communication, and customer service skills.
• Considerable negotiation skills.
• Computer proficiency, including working knowledge of Microsoft Office software.
• Must be DOT-certified.
• Valid driver’s license.
• Automobile insurance on personal vehicle.
• Successful completion of criminal background, motor vehicle record, and drug screen checks.
• Able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, and load and unload product from a truck without assistance.
• Able to drive a personal vehicle or company step-van and perform customer visits that may involve walking, climbing stairs, pushing or pulling carts, and exposure to weather.

Nice To Haves

• Bachelor’s degree in a related field or equivalent experience.
• Exposure to sales function.
• Previous profit and loss accountability and/or contract-managed service experience.
• Production planning, maintenance, or warehouse operations experience.
• Open to relocation for advancement opportunities.

Responsibilities

• Promote and sustain a safety culture.
• Evaluate, coach, and develop Route Sales Representatives (RSRs).
• Create a sales culture that supports team selling through Together-In-Growth (TIG) and Shared Lead programs.
• Assist with new account installations as directed by the Service Manager and/or General Manager.
• Manage day-to-day customer service program activities for the territory.
• Visit required customers each quarter to review growth and service opportunities.
• Ensure RSRs respond to and resolve service requests promptly; set clear customer service expectations and lead by example.
• Travel with service professionals, conduct route observations, and visit customer locations for required visits, TIG days, and follow-up.
• Proactively follow up on accounts in jeopardy and resolve service concerns promptly.
• Negotiate and secure renewal agreements with existing customers that protect pricing and profitability.
• Recruit, select, and hire Route Sales employees.
• Meet in person with each RSR weekly to review trends and performance, coach, and identify improvement opportunities.
• Deliver and participate in training to support customer retention and service goals.
• Contact RSRs daily remotely to address pending items and situations and ensure timely resolution.
• Attend meetings and complete administrative work to improve customer satisfaction.
• Coordinate accounts receivable collections.
• Protect and manage merchandise control processes.
• Investigate and report all accidents or incidents within 24 hours of notification.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED