Service Coordinator Jobs

About The Position

Requirements

• High School Diploma or GED required.
• 1-3 years of office administration and/or millwork experience preferred.
• Ability to handle interpersonal conflict, strong verbal and written skills, and ability to pursue collections as needed to meet goals of company.
• Confidentiality requirement - high
• Computer literate in applicable software and hardware applications.
• This position is deemed as a Safety Sensitive position.

Nice To Haves

• Insulation Install and Service I
• Insulation Install and Service II
• Insulation Install and Service III
• Insulation Install and Service Lead

Responsibilities

• Coordinate with Installation and Service Technicians, and/or vendors to maximize completions, minimize days out, and meet customers' schedules.
• Report on the status of service to sales department and managers, this includes daily entering of previous days notes.
• Coordinate with shop manager and shipping coordinator paperwork and manufacturing, staging or delivery of material for next day scheduled services.
• Maintain database on service requests.
• Maintain past due service part orders and invoice material as needed.
• Coordinate with Buyers for the ordering of parts.
• Arrange for outside service contractors as necessary to keep completions at reasonable levels.
• Work with others, internally and externally, to deliver products and services on time and complete.
• Work with other employees to identify and communicate barriers that keep us from achieving results.
• May need to train another associate to backup this position during vacations and illness and other absences.
• Submit, track and reconcile reimbursements from vendors for parts and labor on warrantable repairs.
• Properly invoice and bill for chargeable / billable service.
• Assist Credit as needed to collect.
• Create and update a procedure manual for the department.
• Perform other duties as assigned.
• Comply with all policies and standards.
• Adheres to Company’s commitment to workplace safety.