Technical Service Coordinator

Spectrum Plastics Group•Pleasant Prairie, WI

About The Position

The Technical Service Coordinator serves as a liaison among Customer Service Representatives, Sales, Quality, Operations, and Engineering to support medical sterile packaging products and converting operations. The role coordinates technical activities across the product lifecycle, including new product introduction, customer specification changes, validation support, complaint investigations, and continuous improvement initiatives. It ensures customer requirements are accurately translated into manufacturing specifications while maintaining compliance with applicable standards, quality systems, and customer-specific requirements. Strong attention to detail, accuracy, and the ability to perform repetitive tasks with minimal errors are important. A strong understanding of purchase orders and forecasting is required. The coordinator is the primary technical contact for assigned customers, interpreting drawings, specifications, and quality requirements; responding to technical inquiries; supporting audits and technical reviews; and coordinating resolution of concerns and technical issues. The role also supports customer service, scheduling, and purchasing teams to ensure orders and jobs are entered accurately and on time, providing backup for scheduling and purchasing as needed. The position works with Operations and Engineering to keep order specifications and product revisions aligned with approved product documentation. It processes new product requests and engineering changes; coordinates product documentation in IQMS, including specifications, drawings, bills of material, routing instructions, and work instructions; supports new materials, equipment, and processes; and coordinates validation activities and engineering work orders. It tracks and trends customer response time, specification updates, product quality, and production performance, and supports continuous improvement. The coordinator ensures documentation is complete, accurate, and audit-ready; maintains knowledge of applicable ISO standards and validation requirements; supports compliance with ISO 13485, ISO 11607, FDA Quality System requirements, and GMP practices; and assists with nonconformance investigations and CAPA activities. The role maintains technical knowledge of Tyvek materials, medical-grade papers, PE and co-extruded films, header bags, pouches, rollstock, and heat-sealing technologies. The employee must understand and comply with SPG and DuPont safety policies and procedures, recognize and report hazards, and promptly report work-related pain or injury. The position requires remaining stationary for approximately 75% of the workday and occasionally lifting up to 20 pounds.

Requirements

Associate's or Bachelor's degree preferred.
At least 5 years of experience working with ERP systems such as IQMS, or an advanced degree with at least 3 years of relevant experience.
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Project, IQMS, and other business or database applications as required.
Ability to maintain confidentiality and appropriately protect sensitive information and documents.
Self-motivated, hands-on approach to problem-solving and process improvement.
Strong communication and interpersonal skills, including the ability to interact with and influence employees, customers, and stakeholders at all levels.
Excellent organizational, analytical, critical-thinking, and decision-making skills.
Ability to manage multiple priorities, adapt to changing demands, and complete tasks within tight deadlines.
Ability to build and maintain effective working relationships with individuals from diverse backgrounds.
Ability to work independently with limited supervision and direction.
Ability to remain in a stationary position for approximately 75% of the workday.
Ability to occasionally lift up to 20 pounds.
Strong attention to detail and accuracy, including the ability to perform repetitive tasks with minimal errors.
Strong understanding of purchase orders and forecasting.

Nice To Haves

Experience in a converting or flexible packaging manufacturing environment.
Associate's or Bachelor's degree.

Responsibilities

Serve as the primary technical contact for assigned customers.
Interpret customer drawings, specifications, and quality requirements.
Respond to technical inquiries concerning sterile barrier systems, pouch and header bag design, material selection, and package performance.
Support customer audits, technical reviews, and business meetings.
Coordinate resolution of customer concerns and technical issues.
Support CSR, scheduling, and purchasing teams to ensure orders and jobs are entered accurately and on time; provide backup support for scheduling and purchasing as needed.
Work with Operations and Engineering to align order specifications and product revisions with approved product documentation.
Review and process new product requests and engineering changes.
Coordinate creation, revision, and obsolescence of product documentation in IQMS, including product specifications, drawings, bills of material, routing instructions, and work instructions.
Ensure manufacturing requirements align with customer specifications.
Support implementation of new materials, equipment, and processes.
Coordinate validation activities and engineering work orders.
Track and trend data related to customer response time, specification updates, product quality, and production performance.
Support continuous improvement initiatives.
Ensure documentation is complete, accurate, and audit-ready.
Develop and maintain knowledge of applicable ISO standards and validation requirements.
Support compliance with ISO 13485, ISO 11607, FDA Quality System requirements, GMP practices, internal quality systems, and customer-specific requirements.
Assist with nonconformance investigations and CAPA activities.
Maintain technical knowledge of sterile packaging materials, products, and heat-sealing technologies.
Understand and comply with SPG and DuPont safety policies and procedures; recognize and report hazards and promptly report work-related pain or injury.