Service Coordinator

Encore Fire Protection • Norwalk, CT

3d

About The Position

The Service Coordinator is a member of Encore Fire Protection’s Operations team and coordinates daily service operations for Fairfield County and Westchester County. The role manages schedules for up to 10 technicians, optimizes productivity through skill- and route-based scheduling, supports adherence to time and attendance policies, and helps ensure a smooth experience for customers and technicians. The position involves identifying process improvements and handling customer interactions and service issues. Training is provided for the company’s ServiceTrade platform, with success depending on initiative to develop technology skills. The role offers potential advancement into Project Management, Operations Management, Analysis, or Sales. Compensation is commensurate with experience, with an expected annual salary range of $55,000–$70,000 and the opportunity for a results-driven bonus based on personal output and effectiveness.

Requirements

• A college degree or two or more years of experience in customer service, project coordination, or facility services is preferred.
• Willingness and ability to learn new technology; initiative to develop skills using ServiceTrade.
• Strong interpersonal and persuasive abilities.
• A customer-focused, professional approach to every interaction.
• Ability to stay calm and organized when priorities shift.
• Confidence working with technicians, customers, and internal teams.

Nice To Haves

• Familiarity with local geography is a plus but is not required.

Responsibilities

• Manage the service schedule for Fairfield County and Westchester County, coordinating up to 10 technicians.
• Optimize daily productivity by scheduling work according to technician skills and route efficiency.
• Hold technicians accountable for time and attendance policies and adherence to the service schedule.
• Identify process-improvement opportunities and assist with revisions to improve efficiency and customer experience.
• Handle client interactions and resolve issues using strong customer service skills.
• Coordinate with technicians, customers, and internal teams to keep work moving and expectations clear.

Benefits

• Performance-based bonus opportunity tied to personal effectiveness and contributions.
• Casual dress environment and branded Encore apparel.
• Medical, dental, and vision coverage.
• Fidelity 401(k) plan with company match.
• Company-paid life insurance policy of $50,000.
• Access to web-based productivity tools.
• People-focused culture that encourages experimentation, learning, and improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed