Coordinator, Service And Parts

U.S. Xpress•New Caney, TX

5d•Onsite

About The Position

The Coordinator, Service and Parts supports service and parts operations at the Walmart New Caney, Texas location. The role coordinates repair orders, service appointments, parts procurement and inventory, customer and driver communications, documentation, and general office and shop workflow. It collaborates with technicians, shop management, supervisors, managers, drivers, and customers, and provides in-person organizational support and attends in-person meetings and training. The position is onsite and has a Monday–Friday schedule from 8:00 AM to 4:30 PM. The employee is expected to keep service and parts records accurate and current, help resolve repair or parts issues, and maintain an orderly warehouse and office environment. The position may also perform other duties as assigned. The job involves substantial physical activity and exposure to shop conditions, despite the description also identifying normal office settings.

Requirements

High school diploma or GED equivalent.
At least 1 year of experience in a similar service coordinator position.
Strong organizational skills and attention to detail.
Excellent communication and customer service skills.
Ability to multitask and work effectively in a fast-paced environment.
Basic computer skills for order entry, recordkeeping, and inventory management.
Ability to read and comprehend English instructions and information.
Ability to assess organizational dynamics and manage change.
Ability to work quickly and efficiently, test solutions, learn, and iterate quickly.
Proactive and pragmatic problem-solving skills.
Ability to communicate effectively across multiple mediums.
Ability to meet the stated physical demands, including prolonged standing, walking, reaching, handling and gripping; frequent crouching, squatting, kneeling, balancing, stooping, climbing, and pushing or pulling; lifting and carrying; and working amid vibration, loud noise, heights, confined spaces, and temperature and humidity extremes.

Nice To Haves

Experience in parts management or a related shop support role.
Transportation, logistics, or technology industry experience.

Responsibilities

Generate, monitor, and close repair orders, ensuring documentation, service tracking, and supporting records are complete.
Coordinate service appointments, repair estimates, authorizations, customer communications, and complaint resolution.
Provide drivers with timely repair-status updates and help identify service needs in a professional and courteous manner.
Monitor repair progress, collaborate with shop management, and resolve delays or issues related to parts or repair orders.
Issue correct tractor and trailer parts to technicians and record transactions on the appropriate repair orders.
Order parts from approved vendors when they are not in stock and ensure timely procurement and delivery.
Receive, stock, and organize incoming parts shipments, maintaining a clean and orderly warehouse and office environment.
Maintain current service files, technical bulletins, and department records for shop reference.
Provide phone and office coverage, assist with department files, and support continuous workflow.
Collaborate with supervisors and managers to troubleshoot service or parts concerns and follow their directives in their absence.
Collaborate in person with all levels of the organization and attend in-person meetings and training, contributing input and advice.
Engage remotely and in person with customers and potential customers to establish rapport, communication, and expectations.
Perform other duties as assigned to support service and parts operations.