COORDINATOR, SERVICE AND PARTS

U.S. Xpress Enterprises, Inc.

1d•$23 - $25•Onsite

About The Position

The Coordinator, Service and Parts supports service and parts operations by managing repair orders, coordinating service appointments and repairs, assisting drivers and customers, and maintaining parts inventory and department records. The role works with technicians, shop management, supervisors, managers, vendors, drivers, and customers to support timely repairs and consistent workflow. The position is based at Walmart New Caney, Texas; it is not open to remote work and is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. The employee also provides phone and office coverage, attends in-person meetings and training, contributes input to discussions, and communicates remotely and in person with customers and potential customers. Additional duties may be assigned. The position requires the physical activities and working conditions described in the posting, including prolonged standing and walking, handling parts, climbing, crouching, and exposure to noise, vibration, temperature and humidity extremes, heights, and confined spaces. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED equivalent required.
At least 1 year in a similar service coordinator position required.
Strong organizational skills and attention to detail.
Excellent communication and customer service skills.
Ability to multitask and work effectively in a fast-paced environment.
Basic computer skills for order entry, recordkeeping, and inventory management.
Ability to read and comprehend English instructions and information.
Ability to assess organizational dynamics and manage change.
Ability to work quickly and efficiently, test solutions, learn, and iterate quickly.
Proactive and pragmatic problem-solving skills.
Ability to communicate effectively across multiple mediums.
Ability to meet the physical demands described in the posting, including prolonged standing and walking; reaching, handling, gripping, crouching, squatting, kneeling, crawling, stooping, balancing, climbing, pushing, pulling, carrying, and lifting.

Nice To Haves

Experience in parts management or a related shop support role preferred.
Transportation, logistics, and/or technology industry experience is a plus.

Responsibilities

Generate, monitor, and close repair orders accurately, ensuring documentation, service tracking, and supporting records are complete.
Coordinate service appointments, repair estimates, authorizations, customer communications, and complaint resolution.
Provide timely repair-status updates to drivers and assist in identifying service needs professionally and courteously.
Monitor repair progress, collaborate with shop management, and resolve delays or issues related to parts or repair orders.
Issue correct tractor and trailer parts to technicians and record transactions on the appropriate repair orders.
Order parts from approved vendors when unavailable in stock and ensure timely procurement and delivery.
Receive, stock, and organize incoming parts shipments and maintain a clean, orderly warehouse and office environment.
Maintain current service files, technical bulletins, and department records for shop reference.
Provide phone and office coverage, assist with department files, and support continuous workflow.
Collaborate with supervisors and managers to troubleshoot service or parts concerns and follow directives in their absence.
Collaborate in person with all levels of the organization and attend in-person meetings and training; contribute input and advice to discussions.
Engage remotely and in person with customers and potential customers to establish rapport, communication, and expectations.
Perform other duties as assigned.