Coordinator, Service And Parts

U.S. Xpress • Robert, LA

2d • Onsite

About The Position

The Coordinator, Service and Parts supports service and parts operations at the Walmart Hammond, Louisiana location. The role is not remote and is scheduled Monday through Friday, 7:30 AM to 4:00 PM. The coordinator generates and manages repair orders, coordinates service appointments and repairs, communicates with drivers and customers, and helps ensure technicians receive the correct parts. The position also supports parts ordering, receiving, inventory organization, recordkeeping, shop communications, and general workflow. The role requires in-person collaboration and attendance at in-person meetings and trainings, as well as regular remote and in-person contact with customers and potential customers.

U.S. Xpress describes itself as one of the nation’s largest asset-based trucking companies, focused on innovative transportation solutions. It offers employee development opportunities and compensation and benefits that include medical, dental, and vision coverage; life and accidental death and dismemberment coverage; savings accounts; paid holidays and time off; a 401(k) with employer matching; an employee stock purchase plan; paid parental leave; a short-term incentive program; an employee assistance program; and pet insurance.

The position is open until filled. The employer is an Equal Opportunity Employer and states that reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of experience in a similar service coordinator position.
• Strong organizational skills and keen attention to detail.
• Excellent communication and customer service skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer skills for order entry, recordkeeping, and inventory management.
• Ability to read and comprehend English instructions and information.
• Ability to assess organizational dynamics and manage change.
• Ability to work quickly and efficiently, test solutions, learn, and iterate quickly.
• Proactive and pragmatic problem-solving ability.
• Ability to communicate effectively across multiple mediums.
• Ability to meet the physical demands described in the posting, including prolonged standing and walking; reaching, handling, and gripping; crouching, squatting, kneeling, stooping, climbing, and balancing; pushing and pulling; and lifting and carrying loads.
• Ability to work with frequent exposure to vibration, loud noises, heights, confined spaces, awkward lifting loads, and temperature and humidity extremes.

Nice To Haves

• Experience in parts management or a related shop support role.
• Transportation, logistics, or technology industry experience.

Responsibilities

• Generate, monitor, and close repair orders accurately, ensuring documentation, service tracking, and supporting records are complete.
• Coordinate service appointments, repair estimates, authorizations, customer communications, and complaint resolution.
• Provide timely repair-status updates to drivers and help identify service needs professionally and courteously.
• Monitor repair progress, collaborate with shop management, and resolve delays or issues related to parts or repair orders.
• Issue correct tractor and trailer parts to technicians and record transactions on the appropriate repair orders.
• Order required parts from approved vendors when they are not in stock and ensure timely procurement and delivery.
• Receive, stock, and organize incoming parts shipments and maintain a clean, orderly warehouse and office environment.
• Maintain current service files, technical bulletins, and department records for shop reference.
• Provide phone and office coverage, assist with department files, and support continuous workflow.
• Collaborate with supervisors and managers to troubleshoot service or parts concerns and follow directives in their absence.
• Perform additional duties as assigned to support service and parts operations.
• Collaborate in person with all levels of the organization and attend in-person meetings and trainings, contributing input and advice.
• Engage regularly with customers and potential customers remotely and in person to establish rapport, communication, and expectations.

Benefits

• Medical, dental, and vision coverage
• Basic and supplemental life insurance
• Accidental death and dismemberment coverage
• Health savings accounts
• Flexible savings accounts
• Company-paid holidays
• Paid time off
• 401(k) with employer matching contribution
• Employee stock purchase plan
• Paid parental leave
• Short-term incentive program
• Employee assistance program
• Pet insurance
• Employee stock options
• Profit-sharing
• Professional development opportunities
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED