Service and Parts Coordinator

Material Handling Inc • Gainesville, GA

9d

About The Position

Material Handling Inc. is seeking a Service and Parts Coordinator to handle service coordination, parts counter sales, rental operations, customer interactions, and general building upkeep. The role is suited to someone with forklift experience who wants to develop administrative skills while continuing to work hands-on with technicians. The coordinator serves as a primary customer contact for rentals, parts inquiries, and service requests, and works with technicians, rental coordinators, suppliers, and the sales team.

Requirements

• High school diploma or equivalent.
• Proven customer service experience, preferably in the forklift or equipment rental industry.
• Knowledge of forklift parts and their applications.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency with office software for documentation and reporting.
• Ability to work collaboratively with cross-functional teams.

Nice To Haves

• Additional education in business administration or a related field.
• Forklift experience.

Responsibilities

• Facilitate check-in and check-out for forklift rentals.
• Coordinate rental delivery and pickup schedules with customers.
• Work with Rental Coordinators to ensure rental agreements and equipment-condition documentation are accurate.
• Help customers identify and purchase appropriate forklift parts.
• Manage inventory levels and coordinate with suppliers to restock parts on time.
• Process parts sales orders and arrange timely delivery to customers.
• Inspect and perform diagnostic tests on forklifts and material handling equipment.
• Identify and troubleshoot mechanical, electrical, and hydraulic issues.
• Perform routine maintenance, including oil changes, filter replacements, and lubrication.
• Verify equipment safety features are working before releasing equipment to clients.
• Serve as the primary point of contact for customers regarding rentals, parts inquiries, and service requests.
• Address customer concerns, provide information, and support customer satisfaction.
• Collaborate with the sales team to identify potential upselling opportunities.
• Maintain the interior and exterior of the building through routine upkeep, including sweeping, mopping, and trash removal.

Benefits

• Health insurance with three plan options.
• Voluntary dental insurance.
• Voluntary vision insurance.
• Company-paid life insurance.
• Additional life insurance available.
• Short- and long-term disability coverage.
• 401(k) with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED