Service and Parts Coordinator

Valley Truck Centers•Medina Township, OH

2d•$20 - $22•Onsite

About The Position

We are seeking an experienced, detail-oriented Parts Person to support our truck rental and leasing fleet. The role is responsible for sourcing, ordering, receiving, stocking, issuing, and tracking stock parts required to maintain and repair trucks, tractors, trailers, and related equipment. The coordinator also assists the location service manager with service administrative responsibilities when not ordering, stocking, or receiving parts. This position supports fleet availability, helps minimize equipment downtime, controls parts costs, and ensures maintenance teams have the parts needed to complete repairs efficiently.

Requirements

High school diploma or equivalent.
Minimum of 2 years of experience in a service or parts coordination role, preferably within the automotive or truck industry.
Proven experience managing inventory and coordinating logistics in a fast-paced environment.
Experience with customer service and handling client inquiries effectively.
Strong organizational skills and ability to manage multiple tasks and priorities efficiently.
Excellent verbal and written communication skills for professional interaction with clients and team members.
Proficiency in inventory management software and Microsoft Office Suite.
Ability to analyze and solve problems effectively, with a focus on customer satisfaction.
Detail-oriented, with a strong commitment to accuracy and quality.
Ability to work independently and collaboratively within a team.

Nice To Haves

An associate degree or higher in business administration, logistics, or a related field.
Familiarity with automotive or truck parts and services.

Responsibilities

Maintain accurate inventory of heavy-duty and medium-duty truck parts, trailer parts, filters, fluids, tires, and maintenance supplies.
Receive, inspect, label, stock, and issue parts to technicians and maintenance personnel.
Monitor inventory levels and establish appropriate minimum and maximum stock quantities.
Conduct regular cycle counts and physical inventory audits.
Identify obsolete, slow-moving, damaged, and excess inventory.
Source and purchase OEM, aftermarket, and remanufactured parts from approved suppliers.
Obtain competitive pricing and verify availability, delivery times, warranty coverage, and return policies.
Build and maintain relationships with truck dealerships, parts distributors, and other vendors.
Track backorders and expedite critical parts to minimize vehicle downtime.
Review invoices and purchase orders for accuracy.
Identify correct parts using VINs, truck specifications, component serial numbers, parts catalogs, and electronic parts lookup systems.
Work with mechanics and technicians to identify parts needed for preventive maintenance and repairs.
Support scheduled maintenance, emergency repairs, roadside service, and accident-related repairs as needed.
Assist with service work orders as needed.
Coordinate parts availability for trucks and trailers entering the shop.
Track parts used on individual fleet units and repair orders.
Prioritize parts availability for out-of-service rental and lease vehicles.
Help reduce vehicle downtime by ensuring critical maintenance parts are available.
Maintain organized parts storage and efficient parts distribution to technicians.
Assist with tracking parts costs by vehicle, repair order, and maintenance category.
Support fleet standardization by identifying common parts and opportunities to reduce purchasing costs.
Maintain accurate inventory transactions, purchase orders, receipts, and parts usage records in the company's maintenance or inventory management system.
Ensure parts are properly stored and that the parts room remains clean, organized, and safe.
Follow company purchasing procedures, safety policies, and environmental requirements.
Process vendor returns, warranty claims, and core returns.
Assist the location service manager with service administrative responsibilities when not ordering, stocking, or receiving parts.