COORDINATOR, SERVICE AND PARTS
About The Position
The Coordinator, Service and Parts supports service and parts operations by managing repair orders, coordinating appointments and repairs, communicating with drivers and customers, and maintaining parts inventory and department records. The role works with technicians, shop management, supervisors, and managers to help ensure accurate documentation, timely parts procurement, and smooth workflow. It also provides phone and office coverage and participates in meetings and training. The position is based at Walmart Hammond, Louisiana, is not open to remote work, and is scheduled Monday through Friday from 7:30 AM to 4:00 PM.
Requirements
- High school diploma or GED equivalent.
- At least 1 year of experience in a similar service coordinator position.
- Strong organizational skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Basic computer skills for order entry, recordkeeping, and inventory management.
- Ability to read and comprehend English instructions and information.
- Ability to assess organizational dynamics and manage change.
- Ability to work quickly and efficiently, test solutions, learn, and iterate quickly.
- Proactive, pragmatic problem-solving ability.
- Ability to communicate effectively across multiple mediums.
Nice To Haves
- Experience in parts management or a related shop support role.
- Transportation, logistics, or technology industry experience.
Responsibilities
- Generate, monitor, and close repair orders, ensuring documentation, service tracking, and supporting records are complete and accurate.
- Coordinate service appointments, repair estimates, authorizations, customer communications, and complaint resolution.
- Provide timely repair-status updates to drivers and help identify service needs professionally and courteously.
- Monitor repair progress, collaborate with shop management, and resolve delays or issues involving parts or repair orders.
- Issue tractor and trailer parts to technicians and record transactions on the appropriate repair orders.
- Order parts from approved vendors when unavailable in stock and ensure timely procurement and delivery.
- Receive, stock, and organize parts shipments and maintain a clean, orderly warehouse and office environment.
- Maintain current service files, technical bulletins, and department records for shop reference.
- Provide phone and office coverage, assist with department files, and support continuous workflow.
- Collaborate with supervisors and managers to troubleshoot service or parts concerns and follow their directives in their absence.
- Collaborate in person with employees at all organizational levels.
- Attend in-person meetings and training, and contribute input and advice to discussions.
- Engage remotely and in person with customers and potential customers to establish rapport, communication, and expectations.
- Perform other duties as assigned to support service and parts operations.
Benefits
- Medical, dental, and vision coverage
- Basic and supplemental life insurance
- Accidental death and dismemberment coverage
- Health savings accounts
- Flexible savings accounts
- Company-paid holidays
- Paid time off
- 401(k) with employer matching contribution
- Employee stock purchase plan
- Paid parental leave
- Short-term incentive program
- Employee assistance program
- Pet insurance
- Employee stock options
- Profit-sharing
- Professional development opportunities
- Competitive pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
