Service and Parts Coordinator
About The Position
The Service and Parts Coordinator supports service and parts operations at the Chicago USX Terminal. The role generates and monitors repair orders, coordinates appointments and repair estimates, communicates with drivers and customers, and helps resolve repair delays and complaints. It also issues and orders tractor and trailer parts, maintains inventory and department records, and provides general phone, office, and workflow support. The position requires in-person collaboration and attendance at in-person meetings and trainings. The scheduled hours are Sunday through Wednesday, 6:00 a.m. to 4:30 p.m. The position is not open to remote work.
Requirements
- High school diploma or GED equivalent.
- At least 1 year of experience in a similar service coordinator position.
- Strong organizational skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Basic computer skills for order entry, recordkeeping, and inventory management.
- Ability to read and understand English instructions and information.
- Ability to assess organizational dynamics and manage change.
- Ability to work quickly and efficiently, test solutions, learn, and iterate.
- Proactive and pragmatic problem-solving skills.
- Ability to communicate effectively across multiple mediums.
Nice To Haves
- Experience in parts management or a related shop support role.
- Experience in the transportation, logistics, or technology industry.
Responsibilities
- Generate, monitor, and close repair orders accurately, ensuring documentation, service tracking, and supporting records are complete.
- Coordinate service appointments, repair estimates, authorizations, customer communications, and complaint resolution.
- Provide timely repair-status updates to drivers and help identify service needs professionally and courteously.
- Monitor repair progress, collaborate with shop management, and resolve delays or issues related to parts or repair orders.
- Issue the correct tractor and trailer parts to technicians and record transactions to the appropriate repair orders.
- Order needed parts from approved vendors when they are not in stock and ensure timely procurement and delivery.
- Receive, stock, and organize parts shipments while maintaining a clean and orderly warehouse and office environment.
- Maintain current service files, technical bulletins, and department records for shop reference.
- Provide phone and office coverage, assist with department files, and support continuous workflow.
- Collaborate with supervisors and managers to troubleshoot service or parts concerns and follow directives in their absence.
- Collaborate in person with people at all organizational levels and attend in-person meetings and trainings, contributing input and advice.
- Engage remotely and in person with customers and potential customers to establish rapport, communication, and expectations.
- Perform other duties as assigned to support service and parts operations.
Benefits
- Medical, dental, and vision coverage.
- Basic and supplemental life insurance.
- Accidental death and dismemberment coverage.
- Health savings accounts.
- Flexible savings accounts.
- Company-paid holidays.
- Paid time off.
- 401(k) with employer matching contribution.
- Employee stock purchase plan.
- Paid parental leave.
- Short-term incentive program.
- Employee assistance program.
- Pet insurance.
- Employee stock options.
- Profit-sharing.
- Professional development opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
