Service Coordinator
About The Position
San Gabriel/Pomona Regional Center (SG/PRC), a private nonprofit agency contracted with the California Department of Developmental Services, provides services and supports to individuals with intellectual and developmental disabilities across 30 cities in Los Angeles County. The Service Coordinator provides comprehensive, compassionate case management to individuals ages 6 to 14 and their families, collaborating with families, Regional Center staff, and community resources to coordinate support and help individuals thrive. This community-based role reports to the Manager of Family Services I. It involves meetings with individuals and families in their homes, in the community, or at the office, as well as frequent telephone, virtual, and out-of-office meetings. Work is split between an office environment (60%) and the community (40%).
Requirements
- Bachelor's degree in social work, psychology, human development, sociology, public health nursing, or a related field.
- At least one year of experience working with individuals with developmental disabilities or in a related field; a master's degree in a related field may substitute for the required experience.
- Knowledge of developmental disabilities and community resources.
- Strong verbal and written interpersonal and communication skills.
- Experience developing and implementing individualized service plans and meeting strict documentation timelines.
- Knowledge of behavior intervention techniques and best practices.
- Ability to independently plan and schedule work.
- Ability to develop individualized support plans and adapt strategies as needed.
- Strong organizational skills and attention to detail in documentation and case management.
- Ability to conduct in-person meetings and facilitate collaboration among stakeholders.
- Excellent computer skills, including Microsoft Word and Outlook.
- Ability to multitask, prioritize assignments, and meet deadlines amid conflicting priorities.
- Ability to work compassionately and in a culturally sensitive manner with diverse populations.
- Valid driver's license, reliable transportation, and minimum liability insurance coverage.
- Ability to drive to meetings and home visits, walk to and from appointments, sit for extended periods, operate a computer, communicate clearly in person and by phone, and occasionally walk or stand for meetings and trainings.
- Occasional ability to lift, push, or pull items weighing up to 25 pounds.
- Adequate visual acuity to read documents, use a computer monitor for prolonged periods, and review detailed information.
Responsibilities
- Coordinate services for individuals served, consulting with the Manager, Client Services Staff, liaison, and specialist staff on medical, behavioral health, psychological, educational, vocational, and recreational services and adaptive devices.
- Explain available resources and services to individuals ages 6 to 14 and their families.
- Consult with various teams regarding the needs of individuals served.
- Conduct in-person meetings with individuals, families, vendors, and relevant agencies to facilitate service planning and coordination.
- Develop and implement individualized Program Plans (IPP).
- Write interdisciplinary notes and accurately and promptly document service plans, meetings, and progress.
- Complete interim and annual reports within mandated timelines.
- Initiate Regional Center purchase of service (POS) for clients who are ineligible for other sources of funding.
- Present cases to specialized committees when appropriate.
- Perform additional duties that support departmental and organizational goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
