Administrative Service Coordinator

Integrity Fire Safety Services•Englewood, CO

3d•$20 - $30•Onsite

About The Position

Integrity Fire Safety Services is seeking an Office Administrator / Coordinator in Denver, Colorado. The role supports successful service operations in accordance with company policies, programs, procedures, systems, and guidelines. It involves prioritizing calls according to severity and technician availability, creating and managing jobs in ServiceTrade, coordinating schedules and updates with customers, and keeping the General Manager informed about work progress and matters affecting service operations. The position is full-time and onsite in an office setting in Englewood, Colorado. The hourly rate is $20.00–$30.00, depending on experience; top performers may earn more.

Requirements

Strong computer skills.
Proficiency in Google Workspace and Microsoft Office products.
Strong proficiency in digital platforms and the ability to adapt to new software.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small-group situations to customers, clients, and other employees.
Ability to apply common-sense understanding to carry out written, oral, or diagram-based instructions.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Associate degree (A.A.) or equivalent from a two-year college or technical school; or at least two years of related experience and/or training; or an equivalent combination of education and experience.
Industry experience is highly preferred but not required.

Responsibilities

Support successful operations consistent with Integrity Fire policies, programs, procedures, systems, and guidelines.
Prioritize calls based on severity and the availability of an appropriate technician.
Create and manage jobs in ServiceTrade.
Communicate schedules with customers and keep customers informed of actions taken.
Inform the General Manager of work progress, customer relations, field personnel relations, material administration, and other matters affecting service operations.
Audit service reports weekly in accordance with established procedures.
Perform other duties as assigned.