Service Administrative Coordinator

Star Group•Brewster, NY

21h

About The Position

The Service Administrative Coordinator supports the service department by handling administrative tasks and helping ensure compliance with district and company policies. The role involves coordinating and scheduling natural gas and HVAC installations, processing billing and account reconciliations, maintaining system records, and supporting service-call scheduling and dispatch. The coordinator communicates with customers, field supervisors, service technicians, and other departments, and assists installation and field supervisors as needed.

Requirements

High school diploma or equivalent.
1–3 years of administrative experience.
1–3 years of customer service experience.
Professional and pleasant demeanor, with the ability to work independently and as part of a team.
Excellent verbal and written communication, interpersonal, and active listening skills.
Ability to interact effectively with customers and coworkers.
Superior problem-solving skills.
Ability to work well in a fast-paced environment.
Excellent customer service and solid interpersonal skills.
Proficiency in MS Office Suite, MS Outlook, and web navigation.
Strong troubleshooting abilities.
Ability to communicate effectively both orally and in writing.

Responsibilities

Enter data for HVAC installations in P3, Energy, and Salesforce systems.
Process billing and reconcile accounts.
Coordinate and schedule natural gas and HVAC installations.
Communicate with field supervisors, service technicians, and other departments.
Answer customer service calls when necessary.
Manage propane tank inventory and assigned SOX controls.
Call customers to confirm appointments.
Order equipment to ensure it is available for installations.
Process job closeouts in Energy and Salesforce.
Schedule service calls and provide work orders to service technicians according to urgency.
Review jobs in the service monitor to ensure they are dispatched and assigned as required.
Assist installation and field supervisors with various tasks as assigned.
Support compliance with district and company policies.