Administrative & Customer Service Coordinator

EVERWHITE CORPORATION•Warminster Township, PA

3d•$20 - $25•Onsite

About The Position

EVERWhite Corporation is seeking a highly organized, detail-oriented Administrative & Customer Service Coordinator to support customers, daily office operations, and executive leadership. This hands-on role helps keep the business running efficiently through customer service, accurate order entry, shipping coordination, administrative support, and general office management. The role offers an opportunity to learn the business and may expand into additional areas of business operations over time. This is a full-time, in-office position, Monday through Friday. It is not a remote position.

Requirements

Three to five years of administrative or office coordination experience.
Excellent verbal and written communication skills.
Strong computer skills, including proficiency in Microsoft Word, Excel, and Outlook.
Exceptional attention to detail and commitment to accuracy.
Strong organizational and time-management skills, including the ability to prioritize tasks and manage multiple responsibilities.
A proactive, resourceful approach to problem-solving and the ability to work independently while supporting a team.
Professionalism, reliability, and the ability to communicate effectively with customers, colleagues, and management.
Ability to take ownership of work, anticipate needs, and follow through on commitments.

Nice To Haves

Manufacturing experience.
Hands-on experience with Sage 100 or a comparable ERP system, particularly for order entry, data management, and inventory lookup.
Familiarity with CRM systems, particularly Sage CRM.
Familiarity with domestic freight shipping, including LTL/FTL carriers, shipment tracking, and bills of lading.

Responsibilities

Respond to customer inquiries by phone and email about orders, products, pricing, and accounts.
Review customer purchase orders and enter sales orders accurately into the ERP system.
Prepare and distribute customer quotes with accurate pricing, material specifications, and lead times.
Communicate order status, address delivery issues, and resolve customer concerns.
Maintain accurate customer and order information in company systems.
Coordinate shipments through UPS and domestic freight carriers.
Obtain shipping quotes, prepare shipping documentation, and track deliveries.
Assist with freight claims, shipment discrepancies, and related reporting.
Prepare bills of lading and other shipping documents as needed.
Assist with accounts receivable, including following up on past-due invoices.
Research vendor registrations, bidding opportunities, and other business needs online.
Prepare reports and provide administrative support to management.
Maintain and update Sage CRM and Sage 100 ERP.
Organize and track projects, priorities, deadlines, and calendar items.
Manage email correspondence, contacts, and calendars.
Prepare, format, and edit internal and external communications, including memos, emails, presentations, and reports.
Maintain organized and accessible electronic and physical files for customer, account, and operational information.
Maintain an organized and professional office environment.
Coordinate office supply orders, incoming and outgoing mail, and routine office needs.
Perform additional administrative and operational duties as assigned.