Service Coordinator

Comfort Systems USA•Houston, TX

About The Position

The Service Coordinator provides coordination support for the Aftermarket Department. Through regular interaction with field employees and internal stakeholders, the coordinator helps ensure corporate policies are followed, communicates and coordinates necessary information, and serves as an initial point of contact for service customers. The position coordinates planning and billing for warranty, project-support, and service jobs; maintains service tools and related records; assists with schedule management, travel and parts coordination, and service inquiries; and supports compliance with safety, security, and documentation requirements. The role is primarily desk-based, working with a computer in an indoor environment.

Requirements

3–5 years of experience in the parts distribution industry.
1–3 years of experience in office administration.
Excellent communication, organizational, and time-management skills.
Self-motivation and the ability to handle multiple and shifting priorities.
Ability to work independently.
Proficiency in MS Office, MS Project, and database usage.
Strong Microsoft Excel skills, including pivot tables, macros, data validation, and conditional formatting.
An associate’s degree in business administration or an accounting program is desired; military leadership and/or work experience may be considered in lieu of an associate’s degree.

Nice To Haves

HVAC service dispatch experience.

Responsibilities

Maintain Excel-based service tools and their interfaces with ERP and Autodesk software.
Coordinate planning and billing for warranty, project-support, and service jobs.
Assist with tracking and quality assurance of service-related information, including timesheets, daily report submissions, and JHAs, to ensure appropriate records are maintained within TAS.
Coordinate visa and passport information for traveling Field Engineers, communicating with Legal and HR when necessary.
Coordinate site safety and security compliance training and screening for Field Engineers.
Maintain the on-call list and implement notifications for field personnel.
Coordinate some travel arrangements when support is required.
Take service inquiry calls from customers or clients.
Serve as the first point of contact for customer service, assess needs, and escalate appropriately.
Assist with maintaining the schedule of planned and anticipated field-service needs so gaps are identified promptly and client needs are met in a timely manner.
Open and close Service Jobs in LN.
Assist with ordering and shipping parts in coordination with the Parts Coordinator.
Perform other duties as assigned by TAS.