Resident Service Coordinator/Leasing Consultant- Affordable Community

Atlantic Pacific Companies • Austin, TX

4d

About The Position

The Resident Service Coordinator/Leasing Consultant is responsible for leasing apartments in an affordable housing community and assisting residents with their needs. The role involves working with prospective tenants on tours and applications, preparing move-in materials, explaining lease and community information, and coordinating with current residents about service requests and concerns. The position supports compliance with HUD and LIHTC requirements, including application screening, lease agreements, and timely collection of fees and rent.

Requirements

• High school diploma and one to two years of related experience and/or training in residential services, customer service, or sales, or an equivalent combination of education and experience.
• One year of LIHTC or affordable housing experience.
• Experience with marketing, sales, and customer service.
• Experience with Onsite or Yardi (CRM, Voyager, P2P) is required.
• Proficiency with computer software, including Microsoft Office (Excel, Word, and Outlook).

Nice To Haves

• Experience with Bluemoon and Yieldstar is preferred.

Responsibilities

• Answer telephones and provide leasing information, schedule property tours, take maintenance requests, and assist residents with their needs.
• Welcome and show prospective residents the property and explain the application process.
• Prepare move-in packets after applications are approved.
• Review and explain gate cards, gate codes, lease terms, community policies, and move-in inventory information based on HUD and LIHTC programs.
• Complete move-in inventory sheets with residents and obtain signatures before releasing keys.
• Assist with resident service requests and concerns.
• Prepare and deliver community and resident letters with manager approval.
• Screen applications, review and sign lease agreements, and ensure accurate and timely collection of fees and rent in accordance with HUD and LIHTC regulations.
• Help keep the office neat and clean.
• Follow up on work orders.
• Cover leasing-office weekend shifts as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED