Leasing Consultant - Affordable

Elmington Living • Franklin, TN

3d • Onsite

About The Position

Elmington Living is hiring a Leasing Consultant for Franklin Flats, an affordable housing community in Franklin, Tennessee. The Leasing Consultant is the primary point of contact for prospective and current residents and is responsible for leasing apartments in accordance with the property's marketing plan and affordable housing program requirements. The role provides a welcoming, professional resident experience while ensuring leasing activities comply with LIHTC, HUD/Section 8, and fair housing regulations.

The position supports leasing and marketing, application and certification processing, and resident and office operations. Duties include conducting tours, following up with prospects, maintaining leasing records, reviewing applications and documentation, assisting with verifications and recertification paperwork, preparing leases, supporting move-ins and renewals, responding to resident inquiries, and maintaining a presentable office and model apartments.

The role is primarily on-site in the leasing office and involves property and model apartment tours. It follows standard business hours, with regular weekend availability. Physical duties include frequent standing, walking, and stair climbing; occasional lifting, carrying, pushing, or pulling up to 15–25 pounds; and bending, reaching, stooping, and kneeling as needed. Outdoor duties may involve exposure to varying weather conditions.

Elmington Living offers competitive compensation and a benefits package that includes medical, dental, and vision coverage beginning the first of the month after hire; life insurance; short- and long-term disability coverage; a 401(k) plan with company match after 90 days; accrued vacation, sick, and personal time; and 10 paid holidays annually. Elmington is an equal opportunity employer and makes employment decisions based on qualifications, merit, and business needs.

Requirements

• High school diploma or equivalent.
• Fair Housing certification within 7 days of employment.
• Friendly, professional, and persuasive communication style.
• Strong attention to detail in application and document processing.
• Sales orientation with a genuine focus on resident service.
• Ability to manage multiple prospects and priorities in a fast-paced environment.
• Reliable, punctual, and team-oriented.
• Ability to communicate effectively in person, by phone, and electronically.
• Ability to lift, carry, push, or pull up to 15–25 pounds occasionally.
• Ability to bend, reach, stoop, and kneel as needed; frequently stand, walk, climb stairs, and move throughout the property.

Nice To Haves

• Prior customer service, sales, or leasing experience.
• Familiarity with LIHTC and/or HUD/Section 8 requirements; willingness to be trained is required.
• Experience with RealPage/OneSite, Yardi, Fortress, or similar leasing software.

Responsibilities

• Greet prospective residents and conduct professional tours of the community and available apartment homes.
• Promptly follow up with prospects by phone, email, and text, and consistently update notes on applicants and prospects.
• Maintain accurate traffic, tour, and closing-ratio reports in the property management system.
• Support outreach marketing efforts and community events to drive leasing traffic.
• Support leasing initiatives in the property's action plan.
• Collect and review applications and supporting documents for accuracy and completeness.
• Assist with income and asset verification according to program requirements.
• Maintain the property waitlist in the correct order according to program and fair housing guidelines.
• Support the Assistant Community Director or Community Director with recertification paperwork collection as needed.
• Prepare lease documents and conduct move-in orientations for new residents.
• Respond to resident inquiries and route service requests to the maintenance team.
• Keep the leasing office and model apartments clean and presentable.
• Assist with renewals and lease-expiration outreach.
• Report incidents to the Community Director or Assistant Community Director within 8 hours of occurrence.
• Confirm move-in funds are received, leases are signed, and utilities are set up before resident move-in.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability coverage
• 401(k) plan with company match after 90 days
• Accrued vacation, sick, and personal time
• 10 paid holidays annually
• Competitive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED