Resident Service Coordinator/Leasing Consultant- Affordable Community

Atlantic Pacific Companies • Austin, TX

5d

About The Position

Atlantic Pacific Companies is seeking an experienced Resident Service Coordinator/Leasing Consultant for The Studio at ThinkEast, an 181-unit affordable housing community in Austin, Texas. The role is responsible for leasing apartments and assisting residents with their needs. Duties include meeting prospective tenants, explaining lease terms and the application process, collecting security deposits and other fees, and coordinating with current residents about lease changes and community matters. The position follows applicable HUD and LIHTC requirements and may cover the leasing office on weekends as needed.

Requirements

• High school diploma and one to two years of related experience and/or training in residential services, customer service, or sales, or an equivalent combination of education and experience.
• One year of LIHTC or affordable housing experience.
• Previous experience with marketing, sales, and customer service.
• Experience with Onsite or Yardi (CRM, Voyager, P2P) is required.
• Proficiency with computer software, including Microsoft Excel, Word, and Outlook.

Nice To Haves

• Experience with Bluemoon and Yieldstar is preferred.

Responsibilities

• Answer telephone calls and provide leasing information, schedule property tours, take maintenance requests, and assist residents with their needs.
• Welcome prospective residents, show them the property, and explain the application process.
• Prepare move-in packets after application approval.
• Review and explain information such as gate cards, gate codes, leases, community policies, and move-in inventories in accordance with HUD and LIHTC programs.
• Complete move-in inventory sheets with residents and obtain their signatures before releasing keys.
• Assist with resident service requests and concerns as needed.
• Prepare and deliver community and resident letters with manager approval.
• Screen applications, review and sign lease agreements, and ensure fees and rents are collected accurately and on time in accordance with HUD and LIHTC regulations.
• Help keep the office neat and clean.
• Follow up on work orders.
• Cover leasing office weekend shifts as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED