Resident Service Coordinator-Affordable Housing / Westgate

Volunteers of America Colorado•Denver, CO

2d•Onsite

About The Position

The Resident Service Coordinator provides service coordination and housing assistance to residents in VOAC’s affordable housing portfolio, serving seniors and people with disabilities. The role works in conjunction with the Community Administrator at Westgate Towers Apartments and uses Trauma Informed Care, Harm Reduction, and Motivational Interviewing approaches to support residents’ independence, housing stability, and ability to age in place. The coordinator assesses resident needs, provides case management, connects residents with income resources and public benefits, and collaborates with service providers and multidisciplinary teams. The role also coordinates health, wellness, and educational programming tailored to resident needs, while maintaining and developing community partnerships to expand available resources. The position is full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. It is based at Westgate Towers Apartments, in an indoor office environment with prolonged sitting. Local travel is required for training and meetings, as is annual out-of-state travel to a national conference. The role includes physical activities such as lifting 30–50 pounds, standing, walking, bending, climbing, and other movements, as well as exposure to indoor and outdoor environments.

Requirements

Bachelor’s degree in human services, social work, or a closely related field, or related experience.
At least one full year of experience working with senior citizens and/or people with disabilities.
Willingness to obtain and maintain first aid, automated external defibrillator (AED), and cardiopulmonary resuscitation (CPR) certifications.
Criminal and civil background checks completed within 30 days of hire.
Excellent interpersonal skills and good organizational skills.
Proficiency in a Windows environment and experience working with databases.
Expert written, oral, and interpersonal communication skills.
High competency with Microsoft Office and cloud-based applications.
Strong time-management, prioritization, and organizational skills.
Ability to work independently and in a collaborative, team-oriented environment.
Ability to perform essential job functions with or without reasonable accommodation and without posing a direct safety or health threat.

Nice To Haves

Mental health experience.
Bilingual ability in a language represented in the resident community, such as Mandarin Chinese, Vietnamese, or Spanish.

Responsibilities

Ensure residents’ voices and ideas are prominent in programming.
Facilitate and accept resident referrals from the Community Administrator, family members, service providers, and residents, within program guidelines.
Assess residents’ service needs through surveys, visits, group meetings, screening, and other assessment methods; collect required information and identify individual needs.
Facilitate appropriate services for households using relevant service modalities and an equity lens.
Provide information about services and program providers, offering multiple options whenever possible, and comply with Fair Housing requirements.
Encourage residents and family members to arrange needed services when possible to support residents’ independence.
Coordinate and monitor provider services and activities to ensure quality of care and cost effectiveness; advocate for residents according to their wishes.
Maintain current community service-provider files using the United Way database and Benefits Check-up.
Maintain and submit accurate, up-to-date resident records, including records of services received.
Develop and facilitate or co-facilitate support groups and workshops in response to resident needs.
Assist with resident relocations and securing emergency housing as needed.
Support team members in analyzing and solving problems and stay current with issues and theories in the field.
Implement the Service Coordinator program in accordance with HUD and VOA guidelines.
Attend relevant orientations, trainings, education programs, staff and community meetings, conferences, and workshops; provide training and mentorship to team members and community stakeholders when applicable.
Document client interactions clearly and maintain required eligibility and demographic information.
Maintain confidentiality and participate effectively within and across teams.
Complete annual CEU requirements and perform responsibilities in accordance with the Social Work Code of Ethics.
Perform other duties as assigned.