Part Time Resident Service Coordinator-Affordable Housing

Volunteers of America Colorado•Montrose, CO

5d•Onsite

About The Position

The Service Coordinator provides service coordination and housing assistance to residents in the Affordable Housing Portfolio at a Montrose site serving adults age 62 and older. The role uses Trauma Informed Care, Harm Reduction, and Motivational Interviewing and works in conjunction with the site Property Manager. The coordinator conducts needs-based assessments and outreach, provides case management, supports housing retention, connects residents with income resources and public benefits, and collaborates with service providers and multidisciplinary teams to help residents live independently and age in place. The position also coordinates or facilitates health, wellness, and educational programs based on resident needs, maintains existing community partnerships, and develops new ones to expand resident resources. The coordinator implements the Service Coordinator program in accordance with HUD and Volunteers of America guidelines, complies with Fair Housing requirements, documents resident interactions and services, protects confidential information, and performs duties in accordance with the Social Work Code of Ethics. The position is part-time, 20 hours per week, Monday through Friday, with flexible hours. It is based at Rendezvous Apartments in Montrose, Colorado. The role works in an indoor office environment with prolonged sitting and requires some local travel for training and meetings, as well as one annual out-of-state trip to a national conference.

Requirements

Bachelor's degree in human services, social work, or a closely related field, or related experience.
At least one full year of experience working with senior citizens and/or people with disabilities.
Willingness to obtain and maintain current first aid, automated external defibrillator (AED), and cardiopulmonary resuscitation (CPR) certifications.
Criminal and civil background checks within 30 days of hire.
Excellent interpersonal skills and good organizational skills.
Proficiency in a Windows environment and working with databases.
Expert written, oral, and interpersonal communication skills.
High competency with Microsoft Office and cloud-based applications.
Strong time-management, prioritization, and organizational skills.
Ability to work independently and collaboratively in a team-oriented environment.
Ability to perform essential job functions with or without reasonable accommodation and without posing a direct threat to the safety or health of self or others.
Ability to perform job duties in accordance with applicable laws.

Nice To Haves

Mental health experience.
Bilingual ability in a language represented in the resident community; Spanish is a plus.

Responsibilities

Ensure residents' voices and ideas play a prominent role in programming.
Facilitate and accept referrals from the Property Manager, family members, service providers, and residents, within program guidelines.
Assess resident needs through surveys, visits, group meetings, screenings, and other assessment methods; collect required information.
Identify residents' unique needs and facilitate appropriate services using relevant service modalities and an equity lens.
Provide information about services and providers, offering multiple options whenever possible, and comply with Fair Housing requirements.
Encourage residents and family members, when possible, to arrange needed services that support resident independence.
Coordinate and monitor provider services and activities to ensure quality of care and cost effectiveness.
Advocate for residents according to their wishes.
Maintain an up-to-date community resource guide, including familiarity with Area Agency on Aging resources and the National Council on Aging's BenefitsCheckup.org.
Maintain and submit accurate, current resident records, including services received.
Develop and regularly facilitate or co-facilitate support groups and workshops in response to resident needs.
Assist with resident relocations to a higher level of care when needed.
Support team members with problem analysis and resolution and remain current on issues and theories in the field.
Implement the Service Coordinator program in accordance with HUD and Volunteers of America guidelines.
Attend applicable orientations, trainings, educational programs, staff and community meetings, conferences, and workshops.
May train and mentor team members and community stakeholders on best practices in relevant service models and practices.
Clearly document client interactions and required eligibility and demographic information.
Maintain confidentiality and participate effectively within and across teams.
Complete annual continuing education unit (CEU) requirements.
Perform duties in accordance with the Social Work Code of Ethics and other duties as assigned.