Service Coordinator Affordable Housing Part-Time

Episcopal SeniorLife Communities•Town of Henrietta, NY

9d•Onsite

About The Position

The Affordable Housing Service Coordinator works cooperatively with older adults and their supports to identify goals and locate services that enhance well-being and help residents maintain affordable housing in the community. The coordinator ensures adequate coordination, communication, and cooperation among each individual’s support and service providers. The position reports to Rockwood Center in Henrietta and Upper Street South in Geneseo, New York. It is a part-time/casual role of 15 hours on the day shift, paying $24.50 per hour. The coordinator supports and coordinates residents’ care needs, facilitates meetings and referrals, documents encounters, and completes program documentation within required timelines. The role also helps residents access programs and medical benefits, provides information about local resources, supports participants in the Neighborhood Program, and attends community and supervision meetings. The position requires adherence to HUD regulations and Service Coordinator standards. The work is primarily indoors in an office environment and supportive housing complex, with possible exposure to the elements. The role involves periodic supervision and some independent judgment. It has no direct responsibility for others, but includes assisting in training new relief and per diem receptionists. The employee must follow organizational safety and confidentiality policies.

Requirements

Valid New York State Driver’s License.
Reliable transportation.
Ability to be flexible and organized and exercise independent, sound judgment.
Knowledge of community resources, Medicaid services, and available non-Medicaid services.
Ability to collaborate effectively in a team setting.
Ability to maintain effective and professional relationships with participants and care-team members.
Strong communication skills.
Ability to engage participants in person-centered relationships.
Ability to meet with participants in their apartments and common areas.
Working knowledge of differential diagnosis of common mental health and/or substance use disorders, when appropriate.
Computer skills, including working within a Windows operating system and creating, saving, opening, closing, and forwarding electronic documents and emails.
Ability to organize work independently while remaining flexible and working in a team environment.
Associate’s degree in Social Work or a related field required.
Two years of social service delivery experience required.
Working knowledge of support services for older adults or people with disabilities.
Knowledge of referral processes and local services for older adults and people with disabilities.
Complete 36 hours of classroom/seminar training before or within 12 months of hire and 12 hours of continuing education annually.
Ability to walk, use stairs or an elevator, and stand for extended periods; occasionally lift up to 30 pounds without assistance; and sit, talk, and hear.
Required vision abilities include close, distance, peripheral, and color vision, and ability to adjust focus.

Nice To Haves

Bachelor’s degree in Social Work or a related field preferred.

Responsibilities

Coordinate residents’ care needs with residents, natural supports, community providers, and medical professionals as needed.
Participate in and possibly facilitate meetings involving residents, supports, service providers, and other designated individuals.
Document encounters with residents, providers, agencies, and supports.
Ensure residents have the tools and support needed to maintain housing in the Affordable Housing community.
Facilitate referrals to identified resources with the resident’s consent.
Complete required documentation for services and meet program-regulation timelines and timeframes.
Encourage residents to attend programs and provide in-person support as needed.
Adhere to HUD regulations and guidelines, including Standards for Success for HUD Service Coordinators.
Inform residents about local resources, including the ESLC Neighborhood Program, and support residents and program participants.
Attend quarterly community meetings and meetings with the director for supervision and case discussions.
Assist with medical benefit management.
Maintain confidentiality and comply with safety policies, emergency procedures, and facility in-service requirements.
Assist in training new relief and per diem receptionists.