Service Coordinator Jobs

About The Position

Requirements

• 2+ years of experience in customer service, operations coordination, administrative support, or a similar service-oriented role.
• Ability to read and understand wood frame construction documents.
• Knowledge of building materials and common construction industry standards.
• Strong communication skills (written and verbal) with the ability to work with customers, sales, and technical service providers.
• Highly organized with strong attention to detail; able to manage multiple requests and deadlines simultaneously.
• Proficiency with Microsoft Office (Outlook, Excel, Word) and comfort learning new systems.
• Ability to work effectively across organizational boundaries and collaborate within a team environment.

Nice To Haves

• Experience supporting a design/specification, construction materials, or building products environment.
• Familiarity with ticketing/CRM or service request tools (e.g., C4C Service Cloud, SAP, or similar).

Responsibilities

• Process incoming specification service requests within established turnaround targets (e.g., 24-hour request processing) and ensure accurate service entry.
• Clarify incomplete or ambiguous requests by contacting customers, sales, and/or service providers to confirm scope, timelines, and required deliverables.
• Schedule, track, and prioritize work (e.g., top/low priority requests) in alignment with business needs and direction from leadership.
• Execute service support transactions accurately and timely; maintain organized documentation and records in designated systems.
• Respond to customer questions, troubleshoot issues, and drive resolution to prevent repeat issues; document learnings and propose process improvements.
• Develop and maintain strong relationships with internal and external customers to support satisfaction and repeat business.
• Coordinate across functions (sales, operations, designers/specifiers, and other partners) to ensure consistent service delivery and workload balancing.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Life insurance
• Pre-tax Health Savings Account option with company contribution
• Voluntary Long-Term Care
• Employee Assistance Programs
• Personal volunteerism support
• Diversity networks
• Mentoring programs
• Training and development opportunities
• 401k plan with paid company match
• Annual contribution to 401k equal to 5% of base salary
• 3-weeks of paid vacation in the first year of employment
• Eleven paid holidays per year (88 holiday hours total)