Admin - Service Coordinator (Fs)

Moore Center Services • Manchester, NH

3d

About The Position

As a Service Coordinator, you’ll help individuals with intellectual and developmental disabilities and/or brain injury live full, meaningful, and self-directed lives. You’ll serve as an advocate and central point of contact, coordinating services and working closely with individuals, families, providers, and support team members. The role includes regular travel to support individuals in their homes and communities and requires maintaining accurate, timely documentation using Microsoft Office and agency database systems.

Requirements

• A bachelor’s degree is preferred; candidates with an associate’s degree and at least two years of relevant human services experience may be considered.
• 1–2 years of human services experience is preferred.
• Strong organizational and time-management skills and the ability to prioritize multiple responsibilities.
• Excellent written and verbal communication skills.
• Strong customer service, advocacy, problem-solving, and interpersonal skills.
• Ability to work independently and contribute effectively as part of an interdisciplinary team.
• Ability to collaborate with individuals and colleagues at all levels of an organization.
• Ability to interact respectfully and effectively with people from diverse backgrounds, experiences, abilities, and perspectives.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook, and ability to learn new software and database systems.
• Commitment to The Moore Center’s values and the individuals and families it supports.
• Ability to comply with applicable state, agency, and department policies and procedures.
• Valid driver’s license and access to a safe, reliable vehicle during scheduled working hours.
• Ability to use a personal vehicle to transport individuals when required.
• Automobile insurance meeting agency requirements, including $100,000/$300,000 Automobile Liability Insurance.

Nice To Haves

• Bachelor’s degree.
• 1–2 years of human services experience.

Responsibilities

• Facilitate Person-Centered Planning and develop individualized Service Agreements reflecting each person’s preferences, strengths, needs, and goals.
• Monitor and evaluate individual outcomes monthly, quarterly, and annually, including conducting home visits and satisfaction surveys.
• Promote and monitor the health, safety, and well-being of individuals receiving services.
• Conduct and review assessments to identify individual needs and determine appropriate supports.
• Develop meaningful goals based on individual preferences, assessments, needs, and desired outcomes.
• Regularly review services to ensure they remain appropriate, effective, and responsive to changing needs.
• Monitor services and supports to ensure they are provided in appropriate settings and achieve positive outcomes.
• Advocate for individuals by requesting revisions or adjustments to services when needed.
• Review and understand individual budgets as part of ongoing service planning and coordination.
• Maintain knowledge of He-M 503 regulations and other applicable state and agency requirements.
• Build collaborative relationships with individuals, families, service providers, and interdisciplinary team members.
• Manage an active caseload independently while maintaining organization, communication, and timely follow-through.
• Use Microsoft Office and agency database systems to maintain accurate and timely documentation.

Benefits

• Comprehensive training and ongoing support.
• A rewarding opportunity to make a meaningful difference in the lives of individuals and families.
• A collaborative role centered on advocacy, person-centered planning, and positive outcomes.
• The opportunity to build meaningful relationships while helping individuals achieve greater independence and quality of life.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree