Service Coordinator

Miner • Dallas, TX

3d

About The Position

The Service Coordinator facilitates effective communication between the company’s Field Service Technicians and customers to support exceptional service delivery. The role schedules and dispatches service calls, assigns work orders, and coordinates service activities to support timely, efficient maintenance of customer warehouse equipment. It also supports customer satisfaction through prompt response and follow-through, and includes warehouse responsibilities as needed to support operational efficiency.

The position also involves processing service documentation, coordinating planned maintenance, tracking work in progress, supporting purchasing and inventory activities, assisting with accounts payable and receivable, and scheduling sales appointments. Warehouse duties include handling shipments, processing goods, maintaining inventory and shop organization, and entering orders into company systems.

Work takes place in locations such as warehouses, distribution centers, manufacturing plants, refineries, and hospitals. The noise level may be moderate to high. The role regularly requires approved PPE, carrying tools, using hands, and hearing and speaking; it also involves walking, reaching, and occasionally standing, stooping, kneeling, crouching, crawling, and lifting or moving tools and equipment weighing up to 100 pounds.

Requirements

• Experience in a service coordination or service management role; a minimum of two years is highly preferred.
• Extensive familiarity with the city and region.
• Professionalism in an office environment and on the phone.
• Warehouse experience stocking, scanning, shipping, and receiving.
• Experience operating forklifts and hand or pallet jacks.
• Excellent written and verbal communication skills, including the ability to communicate effectively with management and internal and external customers.
• Ability to thrive in a fast-paced, technology-driven service environment.
• Proven organizational and planning skills; ability to prioritize and handle multiple projects.
• Basic knowledge of accounting processes.
• General computer skills and experience with Microsoft Office products, including Outlook, Excel, and Word.
• Experience with office operations and equipment, including computers or laptops, keyboards, fax machines, photocopiers, telephone systems, and cellular telephones.
• Ability to work as part of a team and with little or no supervision.
• Ability to work overtime when assigned or required.
• GED or high school degree required.
• Must pass a criminal history background check.
• Ability to meet the physical demands of the job, including occasionally lifting or moving tools and equipment weighing up to 100 pounds and wearing approved PPE.

Nice To Haves

• Mechanical or technical background.
• OSHA Forklift Operating Certification.

Responsibilities

• Review and process service requests, dispatching an appropriately skilled technician with the necessary paperwork, parts, and information.
• Communicate with customers and technicians, follow up on service calls, and coordinate with other departments to complete repairs and support customer satisfaction.
• Schedule planned maintenance with customers.
• Document job information in service and invoicing software and complete forms, billing, reports, logs, and records.
• Prepare and maintain accurate departmental records and data.
• Enter orders into company systems, source materials, create purchase orders, and track and receive inventory.
• Assist with accounts payable and accounts receivable duties.
• Schedule sales appointments and work with the Service and Office Manager.
• Inform the Service Manager of unusual circumstances or needs for additional assistance to help finalize repairs.
• Communicate quoted repair details, including the scope of work, allotted time, and required equipment, before dispatching technicians.
• Monitor technicians’ work in progress to support timely job completion and accurate customer invoicing.
• Maintain vehicle maintenance documentation.
• Load and unload trucks using material handling equipment.
• Process and package goods efficiently.
• Organize, stock, and maintain inventories; order parts for warehouse stock.
• Optimize warehouse space and maintain shop appearance.
• Perform other duties assigned by the department manager.

Benefits

• Competitive pay, with potential quarterly bonus incentives.
• Full benefits package starting on day one, including medical, dental, vision, 401(k) with match, company-paid life insurance, and disability coverage.
• PTO and paid holidays.
• Training and mentoring.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED