Client Service Coordinator
About The Position
The Client Service Coordinator (CSC) supports global Account Managers in executing branded merchandise programs across multiple markets. The role coordinates product sourcing, quoting, order processing, and delivery tracking while addressing the needs of international clients. CSCs work with vendors, internal teams, and Account Managers to support profitability, maintain service levels, and deliver branded merchandise solutions across BDA’s global operations. This role suits detail-oriented, creative professionals with experience in sales support, purchasing, merchandising, or account coordination who are comfortable in a fast-paced international business environment. It offers a potential career pathway for candidates who aspire to transition into the sales team. Candidates must live within a commutable distance of BDA’s Sandy Springs, Georgia; Dallas, Texas; Troy, Michigan; or Indianapolis, Indiana office. The schedule is flexible onsite, with four days per week in the office and one day working from home.
Requirements
- At least 2 years of experience in sales coordination, account management, or purchasing.
- Ability to communicate effectively with clients, vendors, and internal teams across different time zones and regions.
- Strong analytical and organizational skills, with high attention to detail.
- Ability to create reports and presentations.
- Project management skills, including the ability to handle multiple orders, deadlines, and priorities efficiently.
Nice To Haves
- Experience in BPO, e-commerce, retail, or merchandising industries.
- Experience in customer service, vendor negotiation, or procurement.
- Proficiency with Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva, and other relevant tools.
- Knowledge of branded merchandise, promotional products, or supply chain management.
- Bachelor’s degree in business, Marketing, or a related field; preferred but not required.
Responsibilities
- Collaborate with global Account Managers to source, price, and present merchandise options to clients across regions.
- Research and recommend customized branded merchandise solutions aligned with brand strategy and client objectives.
- Prepare and manage sales proposals, quotations, and cost analysis reports.
- Process and track global orders from initial request through final delivery, ensuring order details are accurate.
- Liaise with regional and international vendors to negotiate pricing, timelines, and product quality.
- Monitor and follow up on shipments, proactively addressing potential delays and logistical challenges.
- Maintain order status reports, sales records, and inventory tracking across multiple markets.
- Use Excel to analyze order trends, profitability, and operational efficiency.
- Provide Account Managers and leadership with regular updates on order progress, challenges, and client feedback.
- Coordinate with sales, production, creative services, finance, and warehouse operations to support seamless execution.
- Identify risks and troubleshoot order fulfillment, vendor management, and client satisfaction issues.
- Adapt to changing priorities and market demands while maintaining high service standards across multiple global accounts.
Benefits
- Robust PTO
- Vacation
- Paid volunteer day
- Holidays
- Summer Fridays
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- 401(k)
- Tuition reimbursement
- Mental health and financial wellness programs
- Professional development opportunities
- Certain revenue-generating positions may be eligible for incentive compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
