Service Support Coordinator

Mesa Energy Systems•Santee, CA

3d•Onsite

About The Position

The Service Support Coordinator supports service operations and serves as a resource for customers and departmental managers across projects as needed. The role handles customer service requests and records, maintains service documentation and customer account information, monitors customer portals, and supports dispatch, reporting, and other office functions. The position is associated with HVAC, building automation, chiller, and retrofit services.

Requirements

High school diploma or equivalent.
At least 1 year of work-related experience in an operations and service environment.
Strong customer service skills.
Knowledge of Microsoft Office.
Ability to use office equipment.

Nice To Haves

HVAC or facilities experience, or controls automation experience.
Knowledge of the Coins booking system.

Responsibilities

Take service calls from customers by telephone and email.
Develop, maintain, and update customer-specific service records in company systems, SharePoint sites, and customer-maintained portals.
Ensure service documentation, work orders, equipment records, and compliance-related documents are accurately uploaded and maintained.
Monitor customer portals for new work requests, updates, required documentation, and service completion requirements.
Communicate with managers about potential return calls, customer concerns, recurring equipment issues, and service trends requiring management attention.
Support dispatch operations by assisting with technician scheduling, resource allocation, and customer communication as needed.
Assist with preparing and distributing service reports, equipment histories, and customer-specific reports.
Maintain accurate customer account information and set up and update customers, locations, vendors, and subcontractors.
Prepare a work-in-progress report for all projects for weekly management review.
Cross-train and provide coverage for other office functions, including dispatch, administrative support, accounting support activities, and project administration, as needed.
Perform other duties as needed.