Support Coordinator

VOLUNTEERS OF AMERICA SOUTH CENTRAL LOUISIANA•Baton Rouge, LA

11d

About The Position

The Support Coordinator monitors service delivery for an assigned caseload. The role reviews referrals, assesses program eligibility, completes timely intake and initial assessments, and develops and monitors service plans in accordance with regulatory guidelines. The coordinator maintains contact with program participants, supports access to community resources and services, and assists with developing and monitoring monthly program participant budgets where applicable. The position maintains required service documentation and submits service logs and billing documentation according to procedure. It follows OAAS policies, procedures, and timelines; attends mandatory meetings and trainings; responds to phone calls daily; maintains training requirements; and reports significant concerns and critical incidents to a supervisor or SIMS. The coordinator also rotates in providing 24-hour on-call support to program participants. This is a full-time, non-exempt position with no supervisory responsibility.

Requirements

Bachelor’s degree in the Human Service Field.
Become certified in IHC and Plan of Care within the first three months of employment.
Maintain a valid driver’s license and vehicle insurance.
Excellent writing and computer skills.

Responsibilities

Review referrals and assess program eligibility.
Complete intake and initial service assessments in a timely manner.
Follow OAAS policies, procedures, and timelines.
Develop and monitor service plans in accordance with regulatory guidelines.
Maintain contact with program participants in accordance with regulatory guidelines.
Assist with developing and monitoring monthly budgets for program participants where applicable.
Assist program participants in obtaining community support, resources, and services.
Maintain required documentation, including service logs and POCs.
Submit service logs and billing documentation according to procedure.
Attend all OAAS mandatory meetings and trainings.
Check and respond to phone calls daily.
Maintain training requirements.
Report significant concerns and critical incidents to a supervisor or SIMS.
Rotate on 24-hour on-call support for program participants.