Heavy Equipment Service Support Coordinator

American Equipment LLC•Farmington, NY

12d

About The Position

American Equipment is seeking a Heavy Equipment Support Coordinator to support its Heavy Equipment operation. The position combines customer service, scheduling, and administrative work and involves working with customers and internal teams. The coordinator supports daily operations, helps keep service work organized and moving forward, and may assist wherever needed as the company grows. The schedule is flexible to be worked out with the manager; occasional Saturday work may be needed.

Requirements

Take ownership of tasks and follow them through resolution.
Have good troubleshooting skills, be willing to ask questions, and take pride in work.
Be comfortable in a busy environment with changing priorities and multiple ongoing tasks, while keeping track of details.
Communicate clearly and be comfortable using computer systems, reports, invoices, purchase orders, and spreadsheets.
Have previous experience in a heavy equipment, construction equipment, truck, automotive, agricultural, or similar service environment.
Have the physical ability to stand and sit for extended periods, occasionally lift up to 20 pounds, and extend and elevate arms into various positions.

Nice To Haves

Experience with service work orders, repair orders, invoicing, or warranty documentation.
Mechanical aptitude or an interest in understanding how equipment works.

Responsibilities

Assist Heavy Equipment Operations, primarily the Service Manager and Shop Foreman, with daily administrative tasks, customer support, and scheduling.
Answer customer and internal service calls, gather necessary details, coordinate information, and provide updates.
Ensure work is completed, documented, communicated, and billed accurately and on time.
Coordinate and track external testing and services with vendors.
Follow up with technicians, vendors, customers, and other departments to obtain information needed to move jobs forward.
Help where needed, including with problems that do not fit neatly into the job description.

Benefits

Competitive compensation based on experience and responsibilities.
Yearly raises and bonuses for cost-of-living and merit.
401(k) plan with discretionary matching contributions, typically a 50–100% match up to 6%.
100% company-paid single medical plan; employees pay for dependent coverage.
Low-cost dental and vision insurance.
$50 per week company contribution to an HSA for participants in the high-deductible medical plan.
$50,000 life insurance, AD&D, enhanced STD, and LTD fully covered by the company starting day one.
Vacation for full-time employees: one week after one year, two weeks after two years, and three weeks after five years.
40 hours of paid sick leave.
Seven paid holidays.
Support for ongoing training, education, certifications, and development.
Flexible scheduling to support personal commitments when possible.
Company donations and support for causes employees care about.