Heavy Equipment Service Technician

Louisiana Cat•Hammond, LA

About The Position

Louisiana Cat is hiring a Heavy Equipment Service Technician to service and repair Caterpillar heavy equipment and/or engines at its Hammond, Louisiana location or at customer locations. The role involves diagnosing, troubleshooting, repairing, and performing preventive maintenance on heavy equipment systems and components. The technician also removes and installs engine components according to Caterpillar standards and technical service manuals, supports repair cost analysis and Caterpillar exchange-parts processes, and creates and tracks work orders using Caterpillar customer service report software. The position typically works Monday through Friday, with some Saturday shifts required, and involves 40 or more hours per week. Work may take place indoors around mechanical equipment or outdoors in a range of weather conditions. The position requires use of tools and diagnostic equipment, adherence to safety and PPE requirements, and the ability to perform physically demanding mechanical work.

Requirements

High school diploma or equivalent.
At least 1–3 years of experience as a diesel mechanic.
Extensive knowledge of diesel engine diagnostics, repairs, and maintenance.
Own the required tool inventory.
Proficiency in using diagnostic tools and equipment.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Strong customer service skills, mechanical aptitude, and professional demeanor.
Maintain a safety-first mentality.
Ability to perform the physical demands described, including occasional lifting of 75 pounds, prolonged stooping and kneeling, climbing onto and operating equipment, and operating a field service vehicle with a GVW under 26,000 pounds.

Nice To Haves

Technical degree or certification in diesel mechanics.

Responsibilities

Diagnose, troubleshoot, repair, and perform preventive maintenance on heavy equipment components and systems, including electrical codes, engines, fuel systems, hydraulics, power generation, and power trains.
Remove and install heavy equipment engine components according to Caterpillar standards and technical service manuals.
Understand the Caterpillar exchange-parts process and analyze the financial costs of repairs for customers.
Create, track, and formalize work-order documents using Caterpillar customer service report software systems.
Follow PPE requirements and company Health, Safety & Environmental procedures.

Benefits

Health, dental, and vision coverage.
$50,000 company-funded life insurance policy if enrolled in health coverage.
Short- and long-term disability insurance.
Voluntary accident, critical illness, hospital indemnity, cancer, supplemental life, and additional voluntary policies.
401(k) plan with company match.
Paid holidays, vacation, and parental leave.
Technician Tool Loan Program up to $2,000.
Safety boot and safety prescription glasses allowances.
Employee discounts.
Credit union.
Technician Career Development Program with shop and field service training.
Employee incentive programs.