Heavy Equipment Service Technician

Louisiana Cat•Reserve, LA

About The Position

The Heavy Equipment Service Technician services and repairs Caterpillar heavy equipment and/or engines at the Reserve, Louisiana location or at customer locations. The role diagnoses, troubleshoots, repairs, and performs preventative maintenance on equipment components, removes and installs engine components according to Caterpillar standards and technical service manuals, and documents work using Caterpillar customer service report software. The technician also understands the Caterpillar exchange-parts process and the financial cost analysis of customer repairs. The position follows a Monday-through-Friday schedule, with some Saturday shifts required, and involves 40 or more hours per week. Work takes place indoors around moving mechanical parts and may also occur outdoors in extreme or inclement weather. The work can involve noise, chemicals, dust, steam, high-pressure water, high-speed rotating equipment, cramped spaces, and elevated work areas. Common protective or safety equipment is required.

Requirements

High school diploma or equivalent.
At least 5 years of experience as a diesel mechanic.
Extensive knowledge of diesel engine systems, including diagnostics, repairs, and maintenance.
Own the required tool inventory; Louisiana Cat offers a tooling program, with specifics discussed during the interview.
Proficiency in using diagnostic tools and equipment.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Strong customer service skills, mechanical aptitude, and a professional demeanor.
Maintain a safety-first mentality.
Ability to work 40 or more hours per week, including some Saturday shifts.
Ability to perform the stated physical duties, including occasionally lifting 75 pounds from floor to chest, working in prolonged stooping, kneeling, crouching, squatting, and overhead positions, climbing onto and operating equipment, and operating and maintaining a field service vehicle with a GVW under 26,000 pounds.

Nice To Haves

Technical degree or certification in diesel mechanics.

Responsibilities

Diagnose, troubleshoot, repair, and perform preventative maintenance on heavy equipment components, including electrical systems, engines, fuel systems, hydraulics, power generation, and power trains.
Remove and install heavy equipment engine components according to Caterpillar standards and technical service manuals.
Understand the Caterpillar exchange-parts process and perform financial cost analysis of customer repairs.
Create, track, and formalize work order documents using Caterpillar customer service report software systems.
Comply with PPE requirements and company, federal, state, and local safety regulations and HSE procedures.

Benefits

Health, dental, and vision coverage.
$50,000 company-funded life insurance policy if enrolled in health coverage.
Short- and long-term disability insurance.
Voluntary accident, critical illness, hospital indemnity, cancer, supplemental life, and additional voluntary policies.
401(k) plan with company match.
Paid holidays and vacation.
Parental leave.
Technician tool loan program up to $2,000.
Safety boot and safety prescription glasses allowances.
Employee discounts.
Credit union.
Technician Career Development Program, including shop and field service training.
Employee incentive programs.