Heavy Equipment Service Technician

Louisiana Cat•Prairieville, LA

About The Position

The Heavy Equipment Service Technician services and repairs Caterpillar heavy equipment and/or engines at the Prairieville, Louisiana location or at customer locations. The role includes diagnosing, troubleshooting, repairing, and performing preventive maintenance on heavy equipment components and systems, as well as removing and installing engine components according to Caterpillar standards and technical service manuals. The technician also works with Caterpillar exchange parts and repair cost analysis, and creates, tracks, and formalizes work orders using Caterpillar customer service report software systems. The position is scheduled Monday through Friday, with some Saturday shifts required, and involves 40 or more hours per week. Work takes place indoors around moving mechanical parts and may also be outdoors in changing weather. The role may involve loud noise, chemicals, dust, steam, high-pressure water, high-speed rotating equipment, cramped spaces, and elevated work areas. Common protective or safety equipment is required. Louisiana Cat describes itself as a growing organization with 23 locations across Louisiana and the Gulf South, and more than 90 years of company history. It offers employee training and development programs and works across the construction, electrical power, industrial, marine engines, and oil and gas industries.

Requirements

High school diploma or equivalent.
At least 5 years of experience as a diesel mechanic.
Extensive knowledge of diesel engine systems, including diagnostics, repairs, and maintenance.
Own the required tool inventory; Louisiana Cat offers a Tooling Program, with specifics discussed during the interview.
Proficiency in using diagnostic tools and equipment.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Strong customer service skills, mechanical aptitude, professional demeanor, and a safety-first mentality.
Ability to meet the physical demands of the role, including occasionally lifting 75 pounds from floor to chest, prolonged stooping, kneeling, crouching, and squatting, using tools, climbing onto and operating equipment, and operating and maintaining a field service vehicle with a GVW under 26,000 pounds.

Nice To Haves

Technical degree or certification in diesel mechanics.

Responsibilities

Diagnose, troubleshoot, repair, and perform preventive maintenance on heavy equipment components and systems, including electrical codes, engines, fuel systems, hydraulics, power generation, and power trains.
Remove and install heavy equipment engine components according to Caterpillar standards and technical service manuals.
Understand the Caterpillar exchange parts process and analyze the financial cost of repairs for customers.
Create, track, and formalize work order documents using Caterpillar customer service report software systems.
Comply with personal protective equipment requirements and applicable federal, state, local, and company safety regulations and HSE procedures.

Benefits

Health, dental, and vision coverage.
Company-funded $50,000 life insurance policy if enrolled in health coverage.
Short- and long-term disability insurance.
Voluntary accident, critical illness, hospital indemnity, cancer, supplemental life, and additional voluntary policies.
401(k) plan with company match.
Paid holidays and vacation.
Parental leave.
Technician Tool Loan Program of up to $2,000.
Safety boot and safety prescription glasses allowances.
Employee discounts.
Credit union.
Technician Career Development Program with shop and field service training.
Employee incentive programs.