Service Coordinator

J. F. Ahern • Davenport, IA

3d

About The Position

Ahern is hiring a Service Coordinator in Davenport, Iowa, to provide customer service and administrative support for its service customers. The role coordinates technician visits for emergency service requests and preventative maintenance, and supports related purchasing, billing, proposal, contract, database, and reporting activities. The position is an opportunity to contribute to customer service in a fast-paced, deadline-driven environment.

Requirements

• Associate's degree in an administrative program or equivalent administrative support experience of three to five years.
• Excellent customer service skills.
• Strong attention to detail.
• Ability to thrive in a fast-paced, deadline-driven work environment.
• Proficiency in Microsoft Office 2016.
• Technical inclination and ability to learn industry-specific software.

Nice To Haves

• Administrative support experience within the construction industry.

Responsibilities

• Take incoming service calls and schedule technicians for customer visits to address emergency requests and preventative maintenance services.
• Coordinate part ordering and issue purchase orders.
• Assist customers with invoicing and billing questions.
• Assist with assembling proposal and bidding documents.
• Process maintenance contracts and renewals.
• Maintain customer database information.
• Generate monthly reports and complete other administrative tasks.

Benefits

• 401(k) match
• Health benefits
• Employee bonus programs through profit sharing
• Paid time off, with the opportunity to buy additional time off
• Paid maternity and paternity leave
• Free, full-service mental health care for employees and their families
• Wellness programs, including access to on-site fitness centers
• Personal development funds
• Education assistance
• Training programs and development opportunities
• Hybrid and flexible schedules

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree