Service Coordinator

Encore Fire Protection • Paoli, PA

3d

About The Position

The Service Coordinator is a member of Encore Fire Protection’s Operations team and coordinates daily service operations for a specific geographic region. The role manages scheduling for up to 10 technicians, balances technician skills and route efficiency to optimize productivity, and helps ensure customers and technicians have a smooth service experience. The position also involves supporting process improvements and handling customer interactions and issues. The posting describes potential advancement into Project Management, Operations Management, Analysis, or Sales.

Requirements

• A college degree or two or more years of experience in customer service, project coordination, or facility services is preferred.
• Willingness and ability to learn new technology; the company uses ServiceTrade and provides training.
• Strong interpersonal and persuasive abilities.
• A customer-focused, professional approach to interactions.
• Ability to stay calm and organized when priorities shift.
• Confidence working with technicians, customers, and internal teams to keep work moving and expectations clear.

Nice To Haves

• Familiarity with local geography.

Responsibilities

• Manage the service schedule for a specific geographic region, coordinating up to 10 technicians.
• Optimize daily productivity by scheduling work according to technician skills and route efficiency.
• Hold technicians accountable to time and attendance policies and ensure they follow the service schedule.
• Identify process improvement opportunities and assist with revisions to improve efficiency and customer experience.
• Handle customer interactions and resolve issues using strong customer service skills.

Benefits

• Competitive salary commensurate with experience.
• Opportunity to earn performance-based bonuses.
• Casual dress environment and branded company swag.
• Access to web-based productivity tools.
• Comprehensive medical, dental, and vision coverage.
• Fidelity 401(k) plan with company match.
• Company-paid $50,000 life insurance policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed