Service Team Coordinator

ChenMed•Miami Gardens, FL

3d•$17 - $24•Remote

About The Position

The Service Team Coordinator handles inbound and outbound customer service calls related to patient scheduling, general inquiries, and other patient sales and service interactions. The role supports patients by treating every interaction as an opportunity to contribute to better health and provides service in accordance with ChenMed’s core care model, corporate policies, and regulations. Working in a call center environment, the coordinator supports initiatives and medical centers across ChenMed entities, collaborates with teams across departments, and helps maintain patient loyalty through prompt, accurate, VIP-level service. The role is accountable for meeting departmental quality, compliance, and productivity standards. Additional duties may be assigned or modified at the manager’s discretion.

Requirements

High school diploma or GED equivalent.
At least 1 year of customer service experience.
Experience with web-based customer relationship management systems.
Competent business acuity and comprehensive knowledge of relevant job functions, practices, processes, procedures, techniques, and methods.
Exceptional verbal communication skills, including active listening.
Strong organizational and multitasking skills.
Initiative and a passion for serving others, particularly seniors.
Ability to operate successfully in a demanding environment.
Proficiency in keyboarding and Microsoft Office Suite products, including Word, Excel, PowerPoint, and Outlook, and competence with other systems required for the position.
Fluency in spoken and written English.
Availability and willingness to work overtime when requested by leadership based on business staffing needs.

Nice To Haves

Customer service experience in a call center or similar environment.
Bilingual ability; Spanish, Creole, or Vietnamese preferred.

Responsibilities

Handle inbound and outbound customer service calls concerning patient scheduling and general inquiries.
Respond to patient inquiries according to the ChenMed core model for care.
Escalate issues and concerns as appropriate.
Make timely decisions in accordance with department standards, procedures, and policies.
Document interactions using web-based technology.
Provide prompt and accurate service to maintain business relationships and promote loyalty.
Collaborate with team members across departments to promote VIP customer service and patient interactions.
Perform other duties as assigned or modified at the manager’s discretion.