Service Team Coordinator

ChenMed

3d•$17 - $24•Remote

About The Position

The Service Team Coordinator handles inbound and outbound customer service calls related to patient scheduling, general inquiries, and other patient sales and service interactions. The role supports patients by treating each interaction as an opportunity to promote better health and delivers VIP-level customer service while meeting departmental quality, compliance, and productivity standards. The coordinator supports initiatives and medical centers across ChenMed entities by assisting with department and medical-center business functions and serving patients in accordance with corporate policies and regulations. The role operates in a call center environment and collaborates with team members across departments.

Requirements

High school diploma or GED equivalent.
At least 1 year of customer service experience.
Experience with web-based customer relationship management systems.
Competent business acuity and comprehensive knowledge of general job-related functions, practices, processes, procedures, techniques, and methods.
Exceptional verbal communication skills, including active listening.
Excellent organizational and multitasking skills.
Passion for serving others, particularly seniors, and providing initiative-taking solutions.
Ability to operate successfully in a demanding environment.
Proficient keyboarding and proficiency with Microsoft Word, Excel, PowerPoint, and Outlook, as well as other systems required for the position.
Fluent spoken and written English.
Availability and willingness to work overtime as requested by leadership and based on business staffing needs.

Nice To Haves

Customer service experience in a call center or similar environment.
Bilingual ability; Spanish, Creole, or Vietnamese preferred.

Responsibilities

Handle inbound and outbound customer service calls related to patient scheduling and general inquiries.
Respond to patient inquiries according to the ChenMed core model for care.
Escalate issues and concerns as appropriate.
Make timely and appropriate decisions in accordance with department standards, procedures, and policies.
Document interactions using web-based technology.
Provide prompt and accurate service to maintain business relationships and promote loyalty.
Collaborate with team members across departments to promote VIP customer service and patient interactions.
Meet departmental quality, compliance, and productivity standards.
Perform other duties as assigned or modified at the manager’s discretion.