Supervisor Service Coordinator - West

Generac•Stockton, CA

About The Position

Energy Systems, a full-service distributor of Generac equipment and solutions for sales, service, and rentals, is seeking a Supervisor Service Coordinator for its West region. The role leads a team of Service Coordinators and oversees the scheduling, coordination, follow-up, quoting, invoicing, and reporting of service work to support efficiency, customer satisfaction, and service department goals. The supervisor also performs Service Coordinator duties as needed, including dispatching service and maintenance work for industrial, residential, and portable generators. The position involves frequent customer interaction about service needs, appointments, quotes, work approvals, and follow-up, as well as researching and responding to customer disputes. The supervisor coordinates with Operations and other Service Coordinator Supervisors, monitors work-order completion and invoicing, and ensures parts and special equipment are available for jobs. The employee must be able to meet the role’s physical demands, comply with applicable PPE requirements, work in varying weather conditions, obtain a DOT Medical Card, and drive a heavy-duty truck daily. The annual salary range is $72,000–$85,000, with eligibility for short-term and long-term incentive compensation. Final compensation depends on factors including relevant experience, skills, certifications, and geographic location. Energy Systems is an equal opportunity employer.

Requirements

Associate’s or bachelor’s degree in a related field, or equivalent experience.
1–2 years of experience supervising a team in retail, education, rental, military, hospitality management, another commercial service operation, or a similar area.
Computer literacy, including working knowledge of Microsoft Office applications such as Outlook, Word, and Excel.
General knowledge of service parts and the service industry, including basic mechanical and technical aptitude.
Time-management skills and ability to prioritize work assignments.
Interpersonal skills with internal and external customers, and ability to work as a team player to create synergy within the office and company.
Ability to handle high-pressure situations.
Strong attention to detail.
Customer satisfaction and mediation strategies.
Basic math skills for computing percentages, multipliers, sales tax, and parts-order totals.
Ability to stand regularly; walk, stoop, crouch, bend, and reach above the shoulders; and frequently use hands to manipulate objects, tools, or controls, as well as talk and hear.
Ability to frequently lift or move up to 50 pounds unassisted and up to 100 pounds with assistance, waist high and up to 10 feet away.
Required vision abilities include close, distance, and peripheral vision, and depth perception.
Ability to work in varying weather conditions, including extreme heat, snow, and ice.
Ability to obtain a DOT Medical Card and drive a heavy-duty truck daily.

Nice To Haves

Bachelor’s degree in Business, Diesel Technology, or a related field.
2–4 years of experience supervising a team in retail, education, rental, military, hospitality management, another commercial service operation, or a similar area.
Working knowledge of business enterprise systems such as FieldServio or SAP.
Proficiency in schematic and service documentation.

Responsibilities

Ensure timely scheduling and follow-up of work to maximize efficiency and customer satisfaction in accordance with job status and company procedures.
Monitor consistency of task completion across the Service Coordinator team and coordinate with other Service Coordinator Supervisors.
Ensure jobs and work orders are completed on time and within quoted amounts and timeframes.
Invoice completed work orders while monitoring gross profit goals.
Receive service quotes from the Operations Department and serve customers according to established service quote procedures.
Quote service repair jobs and recommended repairs.
Prepare weekly reports on service department invoicing, receivables, and expenses.
Maintain current knowledge of generator system technology, including competitive industries.
Communicate with customers about service needs, appointment confirmations, service quotes, work approvals, and follow-up needs.
Research and respond to customer disputes.
Oversee scheduling of startups in the branch service area.
Confirm the availability of parts and special equipment required to complete service jobs successfully.
Support other Service Department roles as needed.
Manage and lead a team of Service Coordinators, supporting daily tasks and career development.
Perform Service Coordinator duties as needed, including scheduling field service, maintenance, and repairs for industrial, residential, and portable generators according to dispatch procedures.
Comply with assigned-location PPE requirements and facility safety policies.
Drive a heavy-duty truck daily.