Service Coordinator Supervisor

CENTER FOR HUMAN SERVICES INC•Liberty, MO

6d•$31 - $0•Hybrid

About The Position

The Service Coordinator Supervisor supports the Center for Human Services mission by overseeing the daily operations of the Service Coordination Department and ensuring compliance with Department of Mental Health statutes and directives, as well as CHS policies and procedures. The position supervises and develops assigned team members, coordinates department operations, supports high-quality services for individuals, and maintains effective working relationships with families, guardians, community providers, and other stakeholders. The role is based in the Jackson County service area, with hybrid/remote work noted; applicants must live in the service area. Travel is up to 25%. The schedule is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m. Compensation is listed as $31.00, with the possibility of a higher base rate based on relevant experience.

Requirements

Bachelor’s degree (BA or BS) in a related field from an accredited university and five years of related work experience, or a master’s degree (MA or MS) in a related field from an accredited university and three years of related work experience.
Provide a valid driver’s license.
Provide proof of valid personal vehicle insurance.
Ability to motivate others, solve problems, manage and develop others, and make ethical decisions.
Excellent communication skills, a positive and collaborative attitude, strong computer skills, sound reasoning ability, and a team-oriented approach.
Competencies include accurate listening, attention to detail, a positive attitude toward others, initiative, meeting standards, and problem solving.

Nice To Haves

Previous supervisory experience or two years’ experience as a Lead Service Coordinator at CHS.
Strong leadership qualities, personnel management skills, and exceptional communication, interpersonal, and organizational skills.
Experience with case management and documentation applications such as Setworks, Kronos, or Therap.
Experience as a member of a multidisciplinary team assessing, developing, or implementing individual person-centered plans, especially for people with intellectual or developmental disabilities.
Experience using Microsoft Office Suite.

Responsibilities

Plan and coordinate with Service Coordinators regarding specific issues, using independent judgment.
Recruit, interview, hire, schedule, and train assigned team members.
Provide timely, constructive feedback through scheduled performance evaluations and everyday interactions.
Handle discipline and termination of assigned team members in accordance with company policy, and implement measures to improve team motivation, performance, quality, and efficiency.
Attend and conduct staff team meetings at least monthly to share departmental information, communicate process changes, address concerns, and help solve case-specific issues.
Maintain effective communication and professional relationships with families, guardians, community providers, and other stakeholders.
Ensure assigned team members complete documentation accurately and on time, including support monitoring, TCM logging and billing, ISP development, quarterly reviews, and Utilization Review requests.
Serve as a resource to team members by applying best practices in work with individuals served and community providers.
Work closely with Regional Office PR/QE teams to monitor provider quality.
Understand and appropriately respond to the organization's emphasis on cultural competencies.