Customer Service Supervisor/Coordinator

Holiday Barn Pet Resorts•Glen Allen, VA

6d•$18 - $22•Onsite

About The Position

Holiday Barn Pet Resorts is seeking a full-time Customer Experience Supervisor at its Glen Allen location. The role helps ensure positive communication and representation of the company and consistently high-quality service for pet guests and their families. The day-to-day focus is delivering excellent customer service at every point of contact, while integrating Holiday Barn's values into customer interactions across departments. The Coordinator is both a contributing member and a leader within the Customer Experience team and the wider company. The workplace is moderately physically demanding and involves walking and standing, barking dogs, lifting pets up to 50 pounds, handling active pets, cleaning chemicals, and pet-related allergens. Weekend and major-holiday work is required, with availability for opening and closing shifts on weekdays, weekends, and holidays.

Requirements

At least 2 years of work experience in customer service.
High school diploma.
Prior supervisory experience leading a team.
Data-entry skills and proficiency with Windows applications.
Strong leadership skills.
Strong communication skills.
Basic pet knowledge.
Willingness to work weekends and major holidays.
Availability to work opening and closing shifts on weekdays, weekends, and holidays.

Responsibilities

Provide positive, engaging, knowledgeable, and reassuring customer interactions in the lobby and over the phone.
Train and mentor new team members.
Contribute as both a member and a leader of the Customer Experience team and the company.
Monitor company performance and make recommendations to the Customer Experience Manager, Facility Manager, and Head of the Pack.