Customer Service Supervisor

PFG | Performance Good Group

3d

About The Position

The Customer Service Supervisor oversees a customer service team that assists customers with order entry and company-related inquiries. The role is responsible for customer satisfaction and resolving complex customer problems in situations that may not have standardized solutions. The supervisor trains new customer service representatives and communicates professionally with customers, vendors, and coworkers to provide accurate and timely answers. The position also contributes as a team member within the department and organization and performs other duties as assigned.

Requirements

• High school diploma, GED, or equivalent experience.
• 2–4 years of experience in customer service or a related area.

Nice To Haves

• Associate degree or two-year technical degree in business or a related area.
• 4–6 years of experience in customer service or sales within the foodservice industry.
• Supervisory experience.

Responsibilities

• Supervise associates, including staffing, training, coaching, performance management, and problem resolution.
• Coordinate and oversee entry of customer orders, credits, and invoices, ensuring accuracy, and provide backup as needed.
• Assist customer service representatives with difficult or complex customer orders and problems, vendor matters, and department interactions.
• Provide informative and professional assistance to the public, customers, vendors, and coworkers.
• Lead and train new customer service representatives; facilitate and/or schedule training and customer service meetings.
• Develop spreadsheet reports as requested by management.
• Perform other related duties as assigned.

Benefits

• Competitive pay and benefits, including Day 1 health and wellness benefits.
• Employee stock purchase plan.
• 401(k) employer matching.
• Education assistance.
• Paid time off.
• Growth opportunities.
• Safe and inclusive working environment, including a culture of rewards, recognition, and respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED