Customer Service Supervisor

Wawa•Alexandria, KY

About The Position

The Customer Service Supervisor is a motivated leader who supports store operations and works alongside peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized, and fully stocked. The role leads and trains Associates during shifts, supports store goals, and oversees customer service programs, cash processes, inventory, vendor check-ins, and store safety. Regular cycle counts and smart ordering help maintain accurate inventory and product availability. Associates may opt into a four-day work week. The hourly pay range is $21.00–$28.30, commensurate with position, experience, and location. Associates receive a $2.00 shift differential for hours worked between 12 a.m. and 6 a.m. Wawa offers benefits subject to the terms of the applicable plans.

Requirements

High school diploma or GED equivalent.
Must be at least 18 years old and have reliable transportation.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Strong customer service, relationship-building, and communication skills.

Nice To Haves

Supervisory experience, ideally in a retail or food service environment.

Responsibilities

Deliver outstanding customer service and resolve inquiries promptly.
Support and collaborate with the leadership team to achieve store goals in sales, expenses, Associate retention, and training.
Lead, motivate, and train Associates to drive sales and performance during shifts.
Ensure consistent execution of customer service programs, policies, and store technology components.
Manage cash processes, inventory, vendor check-ins, and store safety.
Perform regular cycle counts and smart ordering to maintain accurate inventory, maximize sales, and ensure customers can find needed products.