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Try It Now, FreeCustomer service managers are responsible for managing the team of customer service representatives, ensuring high levels of customer satisfaction, and successfully implementing customer service policies. Your resume should highlight your past successes as a manager and strong attention to detail. This position also requires you to have strong organizational and communication skills, as well as technical skills necessary to stay ahead of growing technology trends.
Samantha Patel
samantha@patel.com
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(233) 348-3665
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linkedin.com/in/samantha-patel
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@samantha.patel
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Customer Service Manager
Experienced Customer Service Manager with 4 years of experience in leading and managing a team of customer service representatives to achieve a 20% increase in customer satisfaction ratings. Successfully developed and implemented new customer service policies and procedures resulting in a 15% reduction in customer complaints. Skilled in working with cross-functional teams to deliver projects on time and within budget.
WORK EXPERIENCE
Customer Service Manager
3/2022 – Present
E Corp Collective
- Managed a team of customer service representatives, resulting in a 20% increase in customer satisfaction ratings.
- Developed and implemented new customer service policies and procedures, resulting in a 15% reduction in customer complaints.
- Collaborated with cross-functional teams to deliver on-time and on-budget projects and initiatives.
Customer Care Manager
3/2020 – 3/2022
Dreamtech Inc.
- Executed tasks effectively and efficiently, resulting in a 15% increase in departmental productivity
- Demonstrated strong ability to do quality work for the usual projects that an individual would be assigned at this level
- Managed a team of customer service representatives, resulting in a 10% increase in customer satisfaction ratings
Client Relations Manager
3/2019 – 3/2020
Blue Horizon Holdings
- Assisted in the management of a team of customer service representatives, resulting in a positive impact on the company's overall performance.
- Demonstrated strong attention to detail, resulting in a 25% decrease in errors.
- Provided support to senior customer service managers, resulting in a positive impact on the company's overall performance.
SKILLS & COMPETENCIES
- Team Leadership
- Customer Service Expertise
- Policy and Procedure Development
- Project and Initiative Management
- Resource and Time Management
- Attention to Detail
- Problem-Solving Skills
- Cross-Functional Collaboration
- Customer Satisfaction Improvement
- Complaint Reduction Strategies
- Performance and Productivity Measurement
- Supervisory and Mentoring Skills
- Crisis Management
- Strategic Planning
- Data Analysis and Reporting
COURSES / CERTIFICATIONS
Certified Customer Service Manager
12/2022
Customer Service Institute of America (CSIA)
Certified Customer Service Manager™ CCSM
12/2021
IHRM
HDI Customer Service Representative (HDI-CSR)
12/2020
HDI
Education
Bachelor of Business Administration
2016 - 2020
University of Texas
Austin, TX
- Business Administration
- Marketing
